Task Subtype SF Lighting Contact Center : Would like it to display the Media type (email, call, VM )

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  • Updated 4 months ago
  • Task Subtype

    • Ask: Would like it to display the Media type (email, call, VM ), similar to RC SF integration.

    • Current State: Only maps as a Task

Use Case:

The lightning page layout can be setup to distinguish the icon of the subtask directly from leads, accounts or opportunity page. This should be considered a lightning use case as RC lightning CTI already has this feature.  RC is able to map either the subtask is a call, task or e-mail  

 

 


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Annina Lewis, Employee

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Posted 4 months ago

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