Team member images are broken.

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I am using Version: 19.10.2 (E. 5.0.10) Build: 144 (rev. 9ff98ad). Where the images used to show for other members in a Team conversation, they now show as broken image links. I have restarted both my workstation and the application. Is this a setting I need to change?


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Jason Wilkins

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  • annoyed.

Posted 4 months ago

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Jessica - Community Moderator, Official Rep

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Hey Jason, 

This isn't a setting, something's broken that needs fixing! Please contact support for troubleshooting help! 


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Denise Foley

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Did you ever get a resolution on this? Mine is also broken. I can't see images on Mac app but I can send them. I can't send them on my phone app but I can see them. My avatar is broken on both.
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Jessica - Community Moderator, Official Rep

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Hey Denise, 

Are you on the latest version of the app?
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Denise Foley

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Yes. But I also have the same issue on app.glip.com
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Denise Foley

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I have the latest Mac app, the latest iPhone app and the latest iOS on both. I've deleted and reinstalled, signed out and signed back in and nothing fixes it.
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Jason Wilkins

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I never did get a resolution, but I did find out that the issue is with my internet provider. When I disable wifi and use my phone as a hotspot for connectivity, everything is fine. 

My internet provider is Xfinity (Comcast).
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Denise Foley

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However, this is new for me. I never had this issue before this week. 
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Jason Wilkins

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LMK if you get it fixed. It is super annoying.
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Denise Foley

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Completely. So far, I've reset my router and then changed my DNS but still didn't fix it.
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Jason Wilkins

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I had a guy come in and do something (no idea what) and it worked for a day, then went back to broke. 
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Jason Wilkins

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Hey Denise.
Just thought I'd let you know that I was having some wifi issues, so I switched out my XFinity gateway today. Now all the images are showing up.