Team member images are broken.

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I am using Version: 19.10.2 (E. 5.0.10) Build: 144 (rev. 9ff98ad). Where the images used to show for other members in a Team conversation, they now show as broken image links. I have restarted both my workstation and the application. Is this a setting I need to change?


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Jason Wilkins

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  • annoyed.

Posted 7 months ago

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Jessica - Community Moderator, Official Rep

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Hey Jason, 

This isn't a setting, something's broken that needs fixing! Please contact support for troubleshooting help! 


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Denise Foley

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Did you ever get a resolution on this? Mine is also broken. I can't see images on Mac app but I can send them. I can't send them on my phone app but I can see them. My avatar is broken on both.
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Jessica - Community Moderator, Official Rep

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Hey Denise, 

Are you on the latest version of the app?
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Denise Foley

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Yes. But I also have the same issue on app.glip.com
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Denise Foley

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I have the latest Mac app, the latest iPhone app and the latest iOS on both. I've deleted and reinstalled, signed out and signed back in and nothing fixes it.
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Jason Wilkins

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I never did get a resolution, but I did find out that the issue is with my internet provider. When I disable wifi and use my phone as a hotspot for connectivity, everything is fine. 

My internet provider is Xfinity (Comcast).
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Jason Wilkins

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Hey Denise.
Just thought I'd let you know that I was having some wifi issues, so I switched out my XFinity gateway today. Now all the images are showing up. 
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Cindy Braziel

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I have XFinity also and I am hard wire connected - not on wifi, and my images have been intermittently broken for months.  I've uninstalled antivirus, rebooted, reinstalled, everything I can think of.  Nothing seems to fix it.
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Jason Wilkins

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I wonder if RC could work with Comcast to fix it. This is the ONLY app that has issues for me. 
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Jason Wilkins

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Hi Cindy. Looks like you have to disable Advanced Security.

Disabling and Re-Enabling Advanced SecurityYou can disable the Advanced Security feature in xFi by navigating to More and selecting My Services. From here, select Disable under xFi Advanced Security and follow the on screen prompts.
Once disabled, you will lose 24/7 threat monitoring and real-time reporting on your home network.
If you have disabled the Advanced Security feature, you can re-enable it by navigating to More and selecting My Services. From here, select Enable under xFi Advanced Security and follow the on-screen prompts.
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Jason Wilkins

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*Credit to RC Jenn for getting me there. :D
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Jenn, Official Rep

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Hi Jason!

Can you confirm if you disable the Advance Security of our network?

Thanks! 
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Jason Wilkins

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I do not know what that means.
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Hello Jason!

That is totally fine. You can visit this link on how you disable the Advance Security.
This is mainly for all Xfinity Users.

Please let me know if you have further questions! 
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Jason Wilkins

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That did it. Thanks!
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That's awesome! You are welcome and stay safe!