Tech nor rep can demo RC meetings with me after many tries. Help!!!

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In response to faustlaw on TWITTER: https://twitter.com/faustlaw/status/8...

@RingCentralCare Tech nor rep can demo RC meetings with me after many tries. Help!!!
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Posted 1 year ago

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Mike, Official Rep

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Can you please clarify the issue, or problem you are having and we'll be happy to help you out.
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Deborah Faust

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So lots of talk and no action!  Can RC do a text RC meeting with me?
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Jan Ferguson, Champion

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Deborah,

Did you see/try the suggestion I mafe in my post yesterday?

Also, more confused now. What are you expecting when you want a "text RC meeting"?
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Jan Ferguson, Champion

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When I first tested RC meetings I sent myself an email to see what it would look like then I used the mobile RC meeting application and one on my desktop to actually create a meeting with myself.

This is yet another way that you can test everything you want with regard to the functionality of the application all by yourself.
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Jan Ferguson, Champion

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Deborah,

Disregard my question above. I think it was a typo where you meant to type "test" and it came out as "text".
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Deborah Faust

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I would like to try it out before I fumble with it with clients.  I'd like to try computer and phone.  Audio and Video.  And recording all.  
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Deborah Faust

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I tried tech and my business rep and no one could get it working for me to participate in a RC meeting.  How can I use it if you can't get it to work???
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Mike, Official Rep

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HI Deborah,   Can you tell us where you are getting stuck at?  Or do you just need some general training?  

We have a pretty detailed user guides here: 



RingCentral Meetings User Guide

RingCentral Meetings Quickstart Guide
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Deborah Faust

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I need a participant to test it out with me.
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Deborah Faust

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my rep and tech support tried but couldn't get a test run working with me. They say they don't have the equipment!!!!  LOL  
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got to have certain requirements on your computer as well as making sure your computer allows downloads and isn't being stopped by a firewall or something.
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Deborah Faust

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LOL -- it's not on my side.  RC says they do not have the equipment to do a meeting with me.  I have spent hours on the phone with them.  They have failed.  
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would be odd that the company who provides the services doesn't have the equipment and settings needed to do a meeting with their own customer. I do all my demos and meetings with ringcentral through their app and have never had a problem.
(Edited)
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Deborah Faust

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I want to try it out before I use it with clients but RC cannot help me.  It's unbelievable really?  
Would you try it out with me?
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Jan Ferguson, Champion

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Deborah,

You can try it with anyone....a friend, a co-worker, a significant other, etc. Just set up a meeting, invite via an email and the email will provide the contact link for the other person. If they have not downloaded and installed the meeting application yet it will have them do that.
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Chris Duquette, Champion

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exactly, unfortunately i dont have much free time today to help out, but like jan said, just send an email invite through the ringcentral meetings app.
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Mike, Official Rep

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Hi Deborah,   I located your account and the support case.  I see the support agent emailed you and is waiting for a response. We have numerous agents with systems that can help you.  Can you reply to his email, or log into the case and let them know when you'll be available? 

Mike 
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Mike,

FYI...I found Deborah's email address and web page and I just sent her my contact information via those mediums (no response yet) and offered to assist her in my free time tomorrow morning if she is available.
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Mike, Official Rep

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Thank you Jan!  Both of you please let me know if you need my help.

Mike 
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Deborah,  Just following up on your case related to this post.  It appears the agent emailed you with no response.  Is it ok to close your case?

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