Template feature : outgoing caller id

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This conversation has been merged. Please reference the main conversation: Template: Set Outbound Caller ID to be the User's Direct Dial Number

During roll out, before phone number porting, a temporary phone number is given to the user. This number must not be shown.
After phone number porting, the temporary phone number is replaced by the former user's number.
This number can be shown, as the site number or the company number.

It should be interesting to be able to create template to define to outgoing call id when want to use (Blocked, Direct Line, Site Line, Enterprise Line) thru all phoning solutions (web, smartphone, deskphone, ...).
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Admin ARS

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Posted 1 year ago

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If you assign the person's extension to a call group, you can use that as the outbound caller ID until the number is ported in.  You'd have to touch the extension twice though..once before and once after.

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