Template: Set Outbound Caller ID to be the User's Direct Dial Number

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  • Idea
  • Updated 9 months ago
  • Implemented
  • (Edited)
In an effort to reduce the call volume hitting our receptionist desks, we are encouraging our users to begin publishing their DID numbers to their contacts.  Currently,outbound caller ID is set to display the main number for each office, but I noticed under each user's account, their DID number is reflected in the outbound caller ID drop down list as “Phone Line.” Unfortunately, the system does not allow administrators to create a template to globally change user’s outbound caller ID to their “Phone Line” number.  Seems like a simple option to make available since the DID is uniquely labeled for each user.
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Rick Cruz

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Posted 3 years ago

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Saadet, Employee

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Official Response
Good news, all!

This feature is scheduled to be added in our 19.3 release (as long as all goes well). You can ask your Account Manager when your account is scheduled for the release :)