Template: Set Outbound Caller ID to be the User's Direct Dial Number

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In an effort to reduce the call volume hitting our receptionist desks, we are encouraging our users to begin publishing their DID numbers to their contacts.  Currently,outbound caller ID is set to display the main number for each office, but I noticed under each user's account, their DID number is reflected in the outbound caller ID drop down list as “Phone Line.” Unfortunately, the system does not allow administrators to create a template to globally change user’s outbound caller ID to their “Phone Line” number.  Seems like a simple option to make available since the DID is uniquely labeled for each user.
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Rick Cruz

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Posted 4 years ago

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Ottis Compton

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This reply was created from a merged topic originally titled Outbound caller ID Line setting available for global setting or through template.

Feature Request
We would like each user to display their direct dial number no matter if it is from the phone or one of the 8 different feature areas.  Currently the only way to set this is to either contact Ring Central and have them perform the updated or go in to each individual user and change possibly 9 settings for each user and save the changes.  As you can see it doesn't take many users to make this a real issue.  If the phone line variable could be available in the template area it would be much easier for this to be applied to all users.