Templates for Queues

  • 0
  • 4
  • Idea
  • Updated 5 months ago
Canada - a large property management company with many offices

Please add templates for Queues

There are several settings that must be set one by one each time a queue is created.  Please add template functionality like that for users, saving time in setting up queues.
Photo of Brian Sherman

Brian Sherman

  • 1,650 Points 1k badge 2x thumb

Posted 2 years ago

  • 0
  • 4
Photo of RodneyD

RodneyD

  • 914 Points 500 badge 2x thumb

I have been asking for this also. We have over 100 retail stores that are all programmed identically except for the extension numbers. It would be so helpful to have a template to copy phones and IVR, call queues.

Rodney- NTE

Photo of Billy O'Neal

Billy O'Neal

  • 1,202 Points 1k badge 2x thumb
We need this as well.
Photo of Elliot Beaudoin

Elliot Beaudoin, Alum

  • 924 Points 500 badge 2x thumb
Hello,

Elliot from RingCentral Product Management here. 

We are currently investigating templates as a feature. I would love anyone who views this Idea, or any other template topics to fill out a survey so that we can learn more. 

Please fill out the survey here: https://goo.gl/forms/mLSgtUBFH72iOyZx2

Thanks,

Elliot
Photo of Jasmine

Jasmine

  • 184 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Template for Call Queues.

  1. Account type :  Office Premium 2-19 line [T1_RCO_2_P] [4813
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested: a template can be created for either new and already existing call queues so that the customer won't have a hard time in applying a specific setting for multiple call queues that he may havefor there to be an option to create templates for new and existing call queues
  4. A typical use case scenario explaining how your business would use the feature: The customer may need to schedule a weekly recurring appointment and will need to create a custom rule for multiple call queues where the calls go. By using a template, he would only need to set the details, and have it apply to the necessary call queues. 
  5. Benefit of such feature: ease of use/flexibility.
  6. Include any related case number if applicable: 06839225
  7. Number of Users and/or Digital Lines: 29users / 17 digital lines
Photo of OnCallAnswer

OnCallAnswer

  • 1,606 Points 1k badge 2x thumb
We are a telephone answering service and have to manually set up each account, this would be helpful.