Templates for Queues

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Canada - a large property management company with many offices

Please add templates for Queues

There are several settings that must be set one by one each time a queue is created.  Please add template functionality like that for users, saving time in setting up queues.
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Brian Sherman

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Posted 4 years ago

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I have been asking for this also. We have over 100 retail stores that are all programmed identically except for the extension numbers. It would be so helpful to have a template to copy phones and IVR, call queues.

Rodney- NTE

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Billy O'Neal

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We need this as well.
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Elliot Beaudoin, Alum

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Elliot from RingCentral Product Management here. 

We are currently investigating templates as a feature. I would love anyone who views this Idea, or any other template topics to fill out a survey so that we can learn more. 

Please fill out the survey here: https://goo.gl/forms/mLSgtUBFH72iOyZx2


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Ralph Celento

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The link to google forms is not working... 
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This reply was created from a merged topic originally titled Template for Call Queues.

  1. Account type :  Office Premium 2-19 line [T1_RCO_2_P] [4813
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested: a template can be created for either new and already existing call queues so that the customer won't have a hard time in applying a specific setting for multiple call queues that he may havefor there to be an option to create templates for new and existing call queues
  4. A typical use case scenario explaining how your business would use the feature: The customer may need to schedule a weekly recurring appointment and will need to create a custom rule for multiple call queues where the calls go. By using a template, he would only need to set the details, and have it apply to the necessary call queues. 
  5. Benefit of such feature: ease of use/flexibility.
  6. Include any related case number if applicable: 06839225
  7. Number of Users and/or Digital Lines: 29users / 17 digital lines
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We are a telephone answering service and have to manually set up each account, this would be helpful.
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Eric Olsen

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Would love this functionality. 
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Kalen White

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Greetings. As we are managing over 800 queues, the slightest organizational change could cost days/weeks of labor. A template for Queues could turn this change into minutes. 

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Patrice Magnan

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This would be awesome.
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Gina Kessler

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We need template functionality for Call Queues as well.  We have many Custom Answering Rules and holidays were manual... turn off 9 (and growing) Custom Answering Rules, turn on the holiday greeting.  The next day I have to turn on 9 Custom Answering Rules and turn the holiday rule off.  I found by adding the Custom Answering Rule into our 6 Call Queues my manual interaction is reduced to once a year, but pushing a template to all Call Queues would be wonderful!