Templates for users/call queue

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  • Idea
  • Updated 2 months ago
When you apply a template you should be able to see what users the template has been applied to, and if a template is applied to a call queue it should automatically be applied to new users of the call queue so that you don't have to note whether it has been applied to that user or not. 
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Marina Stambaugh, Employee

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Posted 4 years ago

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Andrew, Champion

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1000 times yes!
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Elliot Beaudoin, Alum

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Elliot from RingCentral Product Management here. 

We are currently investigating templates as a feature. I would love anyone who views this Idea, or any other template topics to fill out a survey so that we can learn more. 

Please fill out the survey here: https://goo.gl/forms/mLSgtUBFH72iOyZx2


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Billy O'Neal

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This would be awesome.  Especially for the Call Handling Templates.
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We are new to RC as of this week and I'm concerned that I have no way to confirm all my users have a template and have the right one. This is concerning because we are using it to force the 911 address. Admins should be able to view at the Template all users assigned to it as well as from the User's Settings where templates are applied.
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Brandon Hill

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Why in the world would it not show the current template under the user settings or at least have them selected like queue members in the template itself?  Who wrote this stuff?  Seems half done...   
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Patrice Magnan

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This would be awesome.