Templates: Unable to set caller IDs to Site main number

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  • Updated 1 year ago

This conversation has been merged. Please reference the main conversation: Template: Set Outbound Caller ID to be the User's Direct Dial Number

  1. Account type  - US
  2. A brief description of the business - Surgical Company
  3. A high level description of the product or feature being requested - Need to be able to set a caller ID in a template to the main number assigned to a site when sites are setup within RingCentral
  4. A typical use case scenario explaining how your business would use the feature - I have 30 users to setup and cannot set their caller ID to the main number of the site they are part of which causes a legality issue for us, I have to depend on each user to set the caller IDs correctly and not change them because of this
  5. Benefit of such feature - See above
  6. Include any related case number if applicable
  7. Number of Users and/or Digital Lines - 100+ users on my account that need this feature
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Dustin Karnes

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Posted 2 years ago

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I would like this feature added as well. Thanks!

Hi Dustin,

I had to go through the same exercise this past week. Is there an auto-receptionist setup for that line? The only way to use it in the template is for it to be a Company number. 
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Saadet, Employee

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Hey Everyone,

Right now you can set the Outbound Caller ID to either the Main Company Number and Fax Number or any Additional Numbers under the Company tab via Templates.

Are you referring to different numbers?
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Lee, Champion

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I agree with everyone. The number that you want to setup as their caller ID cannot be the phone number of an extension. It has to be the main company number, an auto receptionist number or the direct number of a call queue they are members of. How is the number that you want as the caller ID  used?

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