Templates with Multi-Site Functionality

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  • Updated 9 months ago

We have more than 600 users in close to 250 franchised offices in the USA and we are constantly adding users to our different locations. One way to keep the setup simple is by using templates for users in each and every one of our locations.

Since we switched to the multi-level multi site feature we are no longer able to set phone numbers for different locations as outbound caller IDs

We were told that at this point all we can do is to submit a feature request.

Setting up users for so many locations is time consuming and templates used to be very helpful.
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Daniel Salinas

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Posted 2 years ago

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This reply was created from a merged topic originally titled Option to update Outbound caller ID for multi site and apply it on extensions at ....

There should be an option to change or update Outbound caller ID for multi site and apply it on different extension at the same time. Like a template for the outbound caller ID
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Gary Liuzzo

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This has become a major issue now that we have brought our corporate offices online with RingCentral.   The inability to use templates in a multisite environment and being able to select outgoing caller ID other than the main site is creating a large impact.