Terrible Customer Service

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  • 2
  • Question
  • Updated 8 months ago
  • Answered
We've used Ring Central for nearly 3 years.  Initially the customer service was fantastic.  Questions were understood and responded to quickly and appropriately.  Over time, however, the customer service experience has deteriorated to the point that we are changing our telephone service provider.  Even the cancellation process was a hassle, especially being required to talk to multiple representatives.  Rather than try to address our concerns, the representatives were more focused on reiterating the cancellation terms of the service agreement.  Everyone out there should be aware of their cancellation date and plan accordingly if you are interested in cancelling.
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Mike Winterfield

  • 80 Points 75 badge 2x thumb
  • angry and disappointed

Posted 11 months ago

  • 145
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Jessica - Community Moderator, Official Rep

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Hi Mike, 

I'm sorry to hear that this has been your experience with RC lately. Please let me know if you would like me to reach out to your Account Manager on your behalf, or get you in contact with one of our Sales Escalation reps. 
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Paul Neidig

  • 62 Points
How do I contact customer support? nothing works, I just keep get the message that I'm all ready logged in, but it keeps asking me to log in to get more
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Saadet, Employee

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Hey Paul, since you're having issues with the login, you can give Support a call at 888-898-4591, Option 3