Terrible Customer Service

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • Answered
We've used Ring Central for nearly 3 years.  Initially the customer service was fantastic.  Questions were understood and responded to quickly and appropriately.  Over time, however, the customer service experience has deteriorated to the point that we are changing our telephone service provider.  Even the cancellation process was a hassle, especially being required to talk to multiple representatives.  Rather than try to address our concerns, the representatives were more focused on reiterating the cancellation terms of the service agreement.  Everyone out there should be aware of their cancellation date and plan accordingly if you are interested in cancelling.
Photo of Mike Winterfield

Mike Winterfield

  • 70 Points
  • angry and disappointed

Posted 2 months ago

  • 0
  • 1
Photo of Jessica - Community Support

Jessica - Community Support, Official Rep

  • 4,380 Points 4k badge 2x thumb
Hi Mike, 

I'm sorry to hear that this has been your experience with RC lately. Please let me know if you would like me to reach out to your Account Manager on your behalf, or get you in contact with one of our Sales Escalation reps.