Text Message and iOS

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I am a US account and update too the new Ring Central app.   Honestly I can't find anything here   It is they most illogical organized GUI I have ever seen...  Unable to find the text messages that show on my Desktop.    Every update seems to make it harder to use and bring more phone spam
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jason Hirsh

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Posted 2 months ago

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Jessica - Community Moderator, Official Rep

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Hey Jason, 

Text messages are under the "Call" tab and then "Text". I don't believe the app will download old texts, but it will display all texts going forward. 
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Bello

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RingCentral phone number
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Mary Rose, Official Rep

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Your Admin may need to enable Phone Features for your RignCentral App. If you are the admin or you can contact the admin, you may check this link for the instructions on how to enable Phone Features. 

https://support.ringcentral.com/s/article/8811?language=en_US

Let me know if you have further questions.
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Bello

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hi Mary, i am the admin and i apologize but i do not see anywhere for administration.  i clicked on the link above and that image is not familiar at all.  i am logged onto the website and i can choose admin portal or my extension and i am looking everywhere for company settings and do not see that either?
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Mary Rose, Official Rep

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Bello, you can see that on app.glip.com. Once there, look on the upper right of your screen and you will see your Profile Icon or Name Initial.
(Edited)
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Bello

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thank you, i see it on the app
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Bob Robinson, Champion

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To add to the fun on iOS, we found a new twist today with iOS and RingCentral.

If you use RingCentral to text someone on iOS, and the recipient has a contact record that includes both the sender's iPhone number and their RingCentral number, when the recipient replies, the response will go to the person's iPhone, NOT to the RingCentral app.  I'm guessing that iOS decides that if the response can go via iMessage, then it should do that, regardless of the source of the message?
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Hi Bob, 

I followed up with product with this. Could you answer these questions for them: 
  • Is the recipient' number the native mobile phone number ?
  • Does the recipient reply use the native app to reply ?
  • What background color is the reply message?
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Bob Robinson, Champion

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  • Is the recipient' number the native mobile phone number?
    Yes
  • Does the recipient reply use the native app to reply?
    They are just using iOS "Messages"
  • What background color is the reply message?
    No idea
The sender is the RingCentral user.  He sends the SMS using the desktop app (likely RC Phone at this point, but possibly Glip).  The recipient does not have RingCentral and is just an iPhone user who has a contact record in their phone that has both the sender's cell number and RingCentral number.

This is iOS deciding the best way to respond based on what it sees for the sender's contact record.  It appears that if iOS thinks it can respond via iMessage, it will.

To recreate:
  • Both parties must have iPhones
  • Sender has RingCentral
  • Recipient should have an iOS contact record that has both the sender's mobile number and RingCentral number included
  • Sender sends text from RingCentral app (desktop or mobile) to the recipient's mobile number
  • Recipient opens iOS Messages and replies to the message
  • Sender will get the reply in their iOS Messages, not in RingCentral app
  • If the recipient removes the RingCentral number from the iOS contact record and creates a new contact record with just the sender's RingCentral number in it, replies will go to RingCentral because that contact record doesn't have any iMessage-capable number included
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Hey Bob, 

Thanks for all that detail, I provided it to the mobile Project Manager. They confirmed it was system behavior for iOS, and to prevent it from happening you would have to turn off iMessaging. That way when a normal sms is sent to the RingCentral number, it is delivered to the RingCentral app.