SMS: Group Message

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  • Idea
  • Updated 4 weeks ago
  • Implemented
  • (Edited)
I am currently using send hub of which allows me to crate a group of contacts an label it for example ( Text Group 1). This is a group text per say, but the recipients do not see it as a group text. This is great for marketing to multiple clients at one time. If you go over 24 contacts you must use a reply code to stop texting but this is a good feature for Mortgage and Realtor Professionals like myself. So to recap its a group of contacts that I can press and send out how is your day going and they reply back to me directly not to everyone else. I just don't want to have to add 24 contacts every time I want to do this. There has to be a way to save them in a group. Major feature missing for business in virtual world.
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Heisley

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  • Frustrated

Posted 5 years ago

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ioulia kornberg

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This reply was created from a merged topic originally titled Create a distribution group for group chats.

If you have people you constantly send a group chat to, you should be able to save that group under a name.  Kind of like a distribution group. This would allow you to be able to chat with them again at a later date without typing in all of the names again.
(Edited)
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Anna H

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This reply was created from a merged topic originally titled Texting group of clients, but creating separate thread for responses.

Is there a way to send a text to a group of clients without having the text become a group message? It would be nice to send a reminder to a group of clients, for example, and yet receive their response directly from their number as a separate threat.(separate from the other clients' views)
(Edited)
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J.B. Ferguson, Champion

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As an addendum to my message above, if you try to send a text message to a client (Personal Contacts) and also someone in your Company Contacts (an employee) you will get a message that all recipients must be in the Company Contacts to send a group message. It further informs you that the text will be send as individual messages.

(Edited)
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Desireé Smith

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Has this feature been taken down? I use to be able to send group messages out to people not in my directory as separate text threads, now they are all grouped together. This is for gathering information for potential applicants and I don't want to be sharing peoples' phone numbers with others.
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Mary Rose, Official Rep

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Hi Desireé,

This feature has been taken down with the new update, however, this has been raised to our Product Team already.
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TOM FRANCIOSI

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We have the same concern, we use the group messaging to offer open shifts to staff members and don't want or need it to be a group chat.  App version 19.4.0 keeps the messages individual, so we've stuck with that version.
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Mary Rose, Official Rep

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Hi Tom,

We understand your frustration on this. We have another app that has this feature where you can have an option to send to multiple recipients by group or individually. it will soon be launched but you can use the trial via web, go to https://app.ringcentral.com/ 
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.

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This reply was created from a merged topic originally titled Group texting w/mobile app.

When using the mobile app, it says that we can only send a group text from the company contact list. When I log on to my ring central account online, it won't let me add anyone to the company contact list. I'm guessing that we can only send a group text to those who work for our company and are on the company contact/extension list...is that correct? I can send a text to a group of people from my personal contact list but it sends it in separate text messages to each recipient so each time I want to send a text to a group of people I cannot refer back to the original text I made to continue the conversation/group text thread. It would be handy to be able to create "group" or "distribution list" of specific contacts to quickly send a group text and all replies will stay in the same text window as a thread.
(Edited)
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Crown Culture

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This reply was created from a merged topic originally titled Group text settings..

I would like to incorporate a feature for the sms. we need a way to send text to groups without adding numbers manually. For example "Family" Friends" etc.
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Nisim Davydov

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This reply was created from a merged topic originally titled Group SMS Recipient.

Group SMS Feature - Kindly include the feature on group messaging where in you can create a group contact that you can use so you do not need to pick the  recipients one at a time. Once you choose the group name all numbers included on the group contact should receive the message. It would be a lot easier for us to choose the contacts.
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Tina

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NEED to be able to
1) Receive and Send group texts, NOT just to the company but to anyone
2) Be able to change /enlarge the fonts on text
Ringcentral not having this is archaic!
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Scott Rhodes

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This reply was created from a merged topic originally titled Group texting to personal contacts.

I am often texting 2 or 3 clients regarding the same issue, so it would be nice if when they reply the rest of the group is copied as well. Currently it appears my group texts are going to each of them individually.
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Michael Berkeley

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I have the same issue. I would like to have a choice to send to external recipients as a group or as individual messages. 
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Intrep

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This reply was created from a merged topic originally titled Group Texting Improvement?.

I know that I can compose a group text using the PC softphone. Great. But if someone else initiates a group text, I only see the person who initiated the conversation, not the whole group, so there is no way to reply to all. Am I doing something wrong? If this is a known issue, when will it be resolved. As more and more folks use texting for business instead of email it is becoming a severe problem. 
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Tina

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The bottom line is RINGCENTRAL is not giving clients what we need...this has been an ongoing request, a simple  ability to do a group text, just as a simple text, like anyone could use, not making everyone part of a ringcentral groupp....when do clients who pay ringcentral get what many have asked for...for several YEARS???
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Rachel Wincenciak

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The SMS application NEEDS to have the ability to text persons who are on the RC platform (internal) and those who are not on the RC platform (external contacts/personal contacts). Our business works with over 400 mentors who help families in our program and we NEED a way to communicate with them and our staff at the same time to correctly address situations in our program.

We are unable to use GLIP because we cannot expect our mentors to use GLIP when most are not willing to use new forms (or any forms outside of a phone) of technology.

Is this a feature that we can get integrated this year? I do not see why this feature would not greatly benefit all RC users and make the SMS feature just like the SMS features you have on a personal cell phone.
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Chris Duquette, Champion

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makes sense to me. 
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MICHAEL BELL

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My original request to RC was that we would like a way for clients to opt in to receive texts.  For us to have to manually add all of that information would be extremely time consuming.  If there was a way they could opt in, then we could just send out alerts to those who choose to receive them, as others have described they would like to do as well.
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Frank Miles

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I'm with Rachel Wincenciak on this.  Are they working on a group texting feature for contacts not on RC?
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Frank Miles

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I'm with Rachel Wincenciak on this.  Are they working on a group texting feature for contacts not on RC?
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Will

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This upgrade is soo essential as our society moves towards faster paced communication and communication at your own pace. Group texting to non-RC users and RC users all in the same text stream is available on all smart phones these days. 
We have persons who get confused when others start group texts with our RC numbers and we cannot reply to everyone together. Communication breaks down quickly because we are not included in the group stream like on every other device these days. 
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Chris

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This reply was created from a merged topic originally titled Group Texting.

Please add Group Texting to the text application. I would like to send out texts to multiple people within one text just like the cell phone providers.