Text-To-Speech on Edit Name does not work

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I am new to RIngCentral and just started to "Admin" the RingCentral for our office.  When I try to change the "Name" on an existing extension, after I edit the "User Name" text-to-speech and save it, it does not seem to work, it still pronounces/announces the old/previous name, even when I go back to edit it, it shows the spelling/pronunciation of the new name, but the "Audio" does not change and still has the old name/pronounciation?  
What am I doing wrong?
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Reza Beheshti

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Posted 4 months ago

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Arun Guha

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I have experienced the same system bug.
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Jenn, Official Rep

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Hello Reza!


Seems like you are recycling your old extension. The text to speech option will no longer work if you are trying to recycle your extension by the time that the new update came. 


I would suggest deleting the whole extension and re-do it. 

The deleted extension will now go to “Unassigned Extension”



Please let me know if you have further questions! 



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Team Office

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I there a way to easily duplicate a user and all their settings to easily get around this problem?
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Jenn, Official Rep

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The workaround for this is to use "Record my name" instead of Text-To-Speech.

You can type your name from this site, choose the your preferred voice and download it upload it in your user extension. 


Thanks!