Texting features suck with recent desktop and phone app update

  • 1
  • 3
  • Question
  • Updated 2 weeks ago
  • Acknowledged
With the recent updates you have made to your phone and desktop apps surrounding the SMS/texting functionality, all of the features that we needed and loved about the apps were removed. You can no longer mark as unread, visibility, search functionality and location, meaning where you have to go to text from, are all harder to find, get to and respond with, and MOST IMPORTANTLY, one of the best features that was removed was your ability to archive or "close the conversation". Due to the loss of functionality with your texting you have made it extremely difficult for our teams to use the app effectively and therefore we are having to look for other solutions to meet our needs. There is already a lot of missing functionality over some other providers, such as shared/departmental texting/sms. and now, other then statistical data etc, google voice has more functionality. Is there a way to revert back to the old versions?
Photo of Jeramie Stephenson

Jeramie Stephenson

  • 122 Points 100 badge 2x thumb
  • very frustrated,

Posted 3 months ago

  • 1
  • 3
Photo of Mary Rose

Mary Rose, Official Rep

  • 5,192 Points 5k badge 2x thumb
Hello Jeramie,

We're sorry to hear about this. Just to clarify, which app are you referring to? Is it the one with the R icon or the phone symbol?
Photo of Jeramie Stephenson

Jeramie Stephenson

  • 122 Points 100 badge 2x thumb
The R Symbol 
Photo of Becky - Community Support

Becky - Community Support, Official Rep

  • 4,760 Points 4k badge 2x thumb
We're taking your feedback, Jeramie, and we'll share it with our Product Management Team. 

They will continue to aggregate the feedback we share with them from customers and will update you on this if/when we have further details. 
Photo of Aaron Crawford

Aaron Crawford

  • 60 Points
Yes the texting features in the new app SUCK to put it nicely. The old app works much better in this area. What is even more frustrating is that they are phasing out a perfectly working app and making us move over to a poorly designed app.

Old App = phone icon
New/Bad App = R icon