SMS: Texting to and from the Main Number

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  • Idea
  • Updated 1 month ago
  • Implemented
  • (Edited)
It would be great to be able to send and receive text  to and from the Main Number, rather then only being able to do it from the local numbers.
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Rob Benn-Frenette, Champion

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Posted 5 years ago

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Kim, Alum

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Official Response
Text Messages to the Main Number get directed to the Operator Extension Only.   Only the Operator receives those text messages.  Only the Operator has the permissions to send a SMS with the Main Number as their Caller ID.  

[Note: this does not apply to RingCentral App for Google - as the Operator, because it is a call controller plugin].

To request this feature for non-operator extension, please VOTE on this topic: SMS: Allow all users (not just operator ext) to text messages (SMS) from the Main Number