Texts much slower to receive on computer app than iPhone app

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  • Updated 1 year ago
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Before contacting tech support, thought I'd try the community. Does anyone have an issue where texts received as part of a conversation appear much faster on the phone app (iPhone) than on the computer soft phone (Mac in my case)? It is several minutes slower, sometimes more than 10 minutes.

Thanks
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Mark Brodsky

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Posted 1 year ago

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Saadet - Community Support, Official Rep

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Hey Mark,

Does this happen all the time, some of the time, or with specific conversations? Is your computer in the office or at home when this happens?
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Mark Brodsky

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All the time, every conversation, regardless of location.
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Saadet - Community Support, Official Rep

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Hey Mark,

Please open up a case so we can start to investigate. Thanks!