Texts Not Sending?

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  • Updated 1 week ago
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Twice in a couple weeks now, the texts I sent from the RingCentral app.glip.com page from my desktop (using a Chomebook) to my cell phone (AT&T) never went through. I rely HEAVILY on texting from my Chromebook using the app.glip.com page, and now I'm beginning to wonder if many other people are not getting my texts, also. Anyone have any suggestions?
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Leasing Department

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Posted 1 year ago

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Saadet, Employee

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Hey Leasing Department, please contact our Support Team so we can gather more details and investigate. Thanks!
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Patrick Fulop

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I'm having this same issue, started only a few weeks ago. This is a HUGE problem! I cannot run a business in which response time is critical without knowing for sure my text messages are getting delivered. Been running tests with messages to my cell phone, and so far I've determined that when emojis, apostrophes ('), as well as accents (é, à, etc.), are included, the messages don't get delivered... But not always. Already have an open case about this, please fix ASAP. Just make it work. Thanks. 
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Dean Kirby

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Sorry to be lame about this, but I have been trying to figure out how to send a text message using the desktop app or web interface.  I even tried with the new mobile app and could only get a question about whether I wanted to invite someone to RingCentral.  I don't want to invite anyone, I just want to send a text message

Dean
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Djune Altaire

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unable to send outbound sms
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Jessica - Community Moderator, Official Rep

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Hey Djune, 

Are you receiving any specific error when trying to send a text? 
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Anel Kantarevic

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I think we're all getting the same message; "Message send fail" 
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rik william

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yes i have the same problem Now 
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Mary Rose, Official Rep

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Hello Rik,

Please create a support ticket so they can further assist you.


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Djune Altaire

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Yes. All of my messages were notified as 'Message is not sent'. I can't even send a single message successfully.
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Jessica - Community Moderator, Official Rep

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Please open a case with our Tech Support team so they can confirm what is happening to your account that is preventing messages being sent. 
 


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Anel Kantarevic

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I am having the same issue and have been chatting with a rep for almost an hour. They have no solution for me yet. We've tried re-installing the app, logging on and off, using different devices. Nothing is working so they will have to escalate it to a Tier 2. 

update:
This is really bad when so many customers are having these issues, that RingCentral is not being proactive in implementing a solution that will address the issues across the board. I now have to wait 24 hours for a Tier 2 rep to contact me as the individual I was speaking with wasn't able to identify what is causing the message fail issues.
(Edited)
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Becky - Community Support, Official Rep

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Anel, 
We understand that this is frustrating, but we're not seeing many customers with this issue at this time. 
It's good that you have a case created with Tier 2, as they will be the best at assisting you with this issue. 
In the meantime, if we hear about information pertaining to your issue, we'll post about it here. 
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Amanda Turner

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I'm using app.glip.com too, and all I get when I try to send a text message is a red "Message failed." The thread says this is answered, but I'm not seeing an answer?
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Mary Rose, Official Rep

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Hello Amanda!

Please coordinate with Support Team to resolve your issue.You may open a case here.

Thanks!
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4theONE Foundation

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We have used RC for years, but recently sending a text with a url is often not received by the recipient. I see this has been an ongoing issue for a couple years based on posts within the Community. What seems to be the problem/restriction????


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Becky - Community Support, Official Rep

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As we've recommended to other folks on this thread, it may be best for you to create a case so Support can assist in troubleshooting your issue. 
You can connect with them here.
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RO

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I agree! This is ridiculous. Been online with support for over an hour for the 2nd time this week about this issue. You guys need to get it together! 
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Spencer Kindred

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My account manager basically said that I was a liar stating that I have not got an answer out of tech support regarding SMS not allowing me to send or receive

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Becky - Community Support, Official Rep

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Spencer, obviously, this is not the experience we would want you to have. I've made a note on your case that someone follow up with you immediately. 
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Spencer Kindred

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Becky - Thank you! Someone followed up with me quickly after this comment. They were much better than anyone else I have talked to. 
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Becky - Community Support, Official Rep

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Great to hear, Spencer! 
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Miguel Ali

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We have an account with 12 phone numbers. The two numbers we use most will no longer send outbound texts. Customer service is a joke. We have been escalated to Tier 2. I have exchanged emails with Tier 2. Nothing so far. We are a large company (12 phone numbers). It's beyond upsetting. 
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Mary Rose, Official Rep

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Hi Miguel,

Please send us an email at community.support@ringcentral.com. Send us your case so we can check on the status.
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Vet Wheels

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We are a mobile veterinary clinic clinic in NYC providing emergency services to low-cost clients and this morning after about 2 hours of normal operations suddenly our main number was unable to send outgoing texts. I can’t believe so many other RC users had this problem. Has anyone had resolution? How long did it take to resolve?!