Texts Not Sending?

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  • Updated 6 months ago
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Twice in a couple weeks now, the texts I sent from the RingCentral app.glip.com page from my desktop (using a Chomebook) to my cell phone (AT&T) never went through. I rely HEAVILY on texting from my Chromebook using the app.glip.com page, and now I'm beginning to wonder if many other people are not getting my texts, also. Anyone have any suggestions?
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Leasing Department

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Posted 1 year ago

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Saadet, Employee

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Hey Leasing Department, please contact our Support Team so we can gather more details and investigate. Thanks!
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Patrick Fulop

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I'm having this same issue, started only a few weeks ago. This is a HUGE problem! I cannot run a business in which response time is critical without knowing for sure my text messages are getting delivered. Been running tests with messages to my cell phone, and so far I've determined that when emojis, apostrophes ('), as well as accents (é, à, etc.), are included, the messages don't get delivered... But not always. Already have an open case about this, please fix ASAP. Just make it work. Thanks. 
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Dean Kirby

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Sorry to be lame about this, but I have been trying to figure out how to send a text message using the desktop app or web interface.  I even tried with the new mobile app and could only get a question about whether I wanted to invite someone to RingCentral.  I don't want to invite anyone, I just want to send a text message

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Jessica - Community Moderator, Official Rep

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Hi Dean, 

Check out these articles on how to send an SMS: 

RingCentral App Desktop
RingCentral Phone App