Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution, has become inactive, or information contained in this thread is no longer accurate. If you have questions or comments related to this to thread, please create a new topic, or post to anot
Press; 1 for Thomas C*****, Press 2 for Kelly ***** or Press 3 for Tatyana C***
As soon as the user presses one of these three buttons for thier specific person the automated prompt says, "Please hold for the next available agent." This makes little sense with the set up that I have.
How do I delete that verbiage, or at least change it to only say, "Please hold."