The Chrome Google app does not recognize phone numbers in an iframe

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  • Updated 3 months ago
Our office installed the RingCentral for Google into our Chrome browsers. The extension works great unless the phone number is part of an iframe. I chatted with support and they confirmed the app will not recognize phone numbers if they are inside a HTML iframe element. I would like to ask a feature request to fix this to work inside an iframe. We use a customer list that populates in an iframe as part of our intranet.
Photo of Don VonderBurg

Don VonderBurg

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Posted 4 months ago

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Photo of Srikumar Subramaniam

Srikumar Subramaniam, Official Rep

  • 60 Points
Hi Don,

Yes, the current version of extension will not recognize phone number if they are inside IFrame. We will prioritize it for one of our future releases.