The desktop app will not open. It just stays in the loading screen forever. How do I fix this?

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The desktop app will not open. It just stays in the loading screen forever. How do I fix this?
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Yanni

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Posted 7 months ago

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Cecile Glassy

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1. Do you know how to review your Application Event Log on your computer?  This would be where I would start.  The log would mention what the problem is.  2. Do you know how to un-install the app and reinstall the app?  This would be what I would do next. 
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Hayley Shaw

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I have uninstalled the app, power washed my laptop and it is still not resolving the issue. 
Any suggestions?
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Saadet - Community Support, Official Rep

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Hi Hayley,

I would suggest opening a case so we can gather more information.