The limits on characters allowed for comments on cover has been drastically reduced as of 1/12/18. Now I need to create my own template.

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  • Updated 6 months ago
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The newest limits on characters allowed for comments on cover sheet has been drastically reduced as of 1/12/18. Now I need to create my own template which is more work. So far, the service seems to fax in order listed.
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Lind Stevens

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Posted 6 months ago

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Saadet - Community Support, Official Rep

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Hi Lind, could you specify which "comments" section you are referring to? Is this on the softphone? Mobile App? The online Portal?
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Lind Stevens

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This happens when I am logged in online from my computer. I have not tried elsewhere since the change. 
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Saadet - Community Support, Official Rep

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To clarify, this is what you're referring to?

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Lind Stevens

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yes
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Lind Stevens

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I checked and do not seem to have the same limitations when faxing from my phone. 
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Saadet - Community Support, Official Rep

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Hi Lind,

We are aware of this and our Product Team is working on increasing the limit. You can check out this conversation for more information.