Desktop App: The old Legacy version had a blinking phone to let me know that fax came through.

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  • Updated 3 years ago
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The older version had a blinking phone to let me know that fax came through. The new version is missing a blinking indicator. I am not always near the computer and I need the blinking indicator to let me know that fax came. Thank you!
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Gary Matsuno

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Posted 3 years ago

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Kim, Alum

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Gary - I just tested this and my phone does have the red light blinking on the Hardphone when a fax comes in.  Try rebooting your hardphone. 
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Danno, Champion

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Also, make sure that the "Mark message as read once emailed" in the fax section of Notifications is not checked.  If it is checked, the light will not come on. 

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Gary Matsuno

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How do I reboot the hardphone?
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Danno, Champion

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Unplug the power, wait 2 minutes, plug back in.  If POE, unplug the Ethernet cord, wait 2 minutes, plug back in.
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Gary Matsuno

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Sorry, I mean the Ring Central icon on my computer would blink when I received a fax.  I don't have anything to unplug or POE.   
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Danno, Champion

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Sorry, I thought "hardphone" meant desk phone. 
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Gary Matsuno

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What do you mean "Mark message as read once emailed"?  When I receive a fax, the fax  message is bold and after I click on the fax message the bold goes away.
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Mike, Official Rep

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Gary, Just to clarify, you are wanting a blinking light on the new RingCentral for Desktop app (which is the new softphone), is that correct?   

If so, it doesn't have one, but we can change this thread to an Idea topic for consideration. 
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Gary Matsuno

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Mike,
Yes that is correct.  The older version of the software had a phone icon at the bottom row my computer and it would blink whenever I received a fax.  I am not always by my computer, whenever I would go by I see the blinking icon and know that I had a fax.
Thank you,
Gary
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Mike, Official Rep

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Sorry but there is no ETA for this at this time. Our product team is constantly planning future updates and have to prioritize hundreds of feature requests.  They are aware that there is a lot of demand for some of the Legacy features that were not brought over, and have been adding many of them over the past year. 
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Gary Matsuno

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I can understand adding new features, but taking out old features without notification would make current users upset.
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Gary Matsuno

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I would like to reload the old version of the software.  I received a fax and did not realize it because there was no indicator on my computer.  The fax came in 2 hours before I realized it.  Now I have to log in to my computer every 15 minutes to check if I received a fax.  Please reload the old software.
Thank you,
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Kim, Alum

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Gary, the legacy is retired, but you can see an inbound fax on the Desktop App.  Select the envelope on the left side and all your notifications will be listed there.  

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Gary Matsuno

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Thanks, but when my windows sleeping I can only see the bottom icon rows.  That is where the blinking icon use to be. 

 

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