The panel with digits to dial the number doesn't load up, it's black and I can't make calls

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The panel with digits to dial the number doesn't load up, it's black and I can't make calls, what's the matter? I made calls before successfully
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LETKO

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Posted 8 months ago

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8 months ago
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Saadet - Community Support, Official Rep

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Hi LETKO,

Could you share an example? Also, what are you using to place the call?
8 months ago
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LETKO

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Hi, Saadet. I already fixed my problem, though I am not sure it won't occure again. Now I have two another problems: 1) I can't enter your HELP CENTER - I got here only through your answer by my e-mail. This problem is lasting for two days already, since my first question had been put to you. 2) When I'm speaking on the phone, I hear beeping in my headphones every 14 seconds - it's too irritating, maybe there are some limits of time, I don't know, or I should change smth. in the settings. The problem doesn't disappear with the change of headphones. Thanks.
8 months ago
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Hi LETKO,

Can you explain what's happening when you try to enter the Help Center? Please post screen shots - those are always helpful :)

Do you have automatic recording set on your account? I believe the beeping that you're hearing has to do with that.
8 months ago
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LETKO

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8 months ago
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LETKO

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and the screen also blinking. And, so how to get rid of beeping, if I have automatic recording set on my account (yet, I'm not sure)
2018-02-09T22:32:06+00:00
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Hmmmm....that's strange! I've never heard of anyone having this issue. Have you tried clearing your cache and cookies?

This would be a setting that the Super Admin would select under the Auto-Receptionist - Call Recording
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