The panel with digits to dial the number doesn't load up, it's black and I can't make calls

The panel with digits to dial the number doesn't load up, it's black and I can't make calls, what's the matter? I made calls before successfully

LETKO

100 Points

Posted 1 year ago

1 year ago

Saadet - Community Support, Official Rep

54,056 Points

Hi LETKO,

Could you share an example? Also, what are you using to place the call?

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1 person likes this

1 year ago

LETKO

100 Points

Hi, Saadet. I already fixed my problem, though I am not sure it won't occure again. Now I have two another problems: 1) I can't enter your HELP CENTER - I got here only through your answer by my e-mail. This problem is lasting for two days already, since my first question had been put to you. 2) When I'm speaking on the phone, I hear beeping in my headphones every 14 seconds - it's too irritating, maybe there are some limits of time, I don't know, or I should change smth. in the settings. The problem doesn't disappear with the change of headphones. Thanks.

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1 year ago

Saadet - Community Support, Official Rep

54,056 Points

Hi LETKO,

Can you explain what's happening when you try to enter the Help Center? Please post screen shots - those are always helpful :)

Do you have automatic recording set on your account? I believe the beeping that you're hearing has to do with that.

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1 year ago

LETKO

100 Points

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1702028/RackMultipart20180209-64586-t234nw-printscreen_inlinepng1518215132

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1 year ago

LETKO

100 Points

and the screen also blinking. And, so how to get rid of beeping, if I have automatic recording set on my account (yet, I'm not sure)

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2018-02-09T22:32:06+00:00

Saadet - Community Support, Official Rep

51,618 Points

Hmmmm....that's strange! I've never heard of anyone having this issue. Have you tried clearing your cache and cookies?

This would be a setting that the Super Admin would select under the Auto-Receptionist - Call Recording