Call recording: beep is too loud; option to mute or lower volume or disable

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  • Updated 10 months ago
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Peeping sound for call recording too loud. Either we can lower the sound or mute the sound. 
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Posted 4 years ago

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Chris Morpeth

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Definitely too loud.  Agents reporting that they can't hear their customers over the beep.
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Ted Nevins

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Yes, Yes, Yes!!!  How can we get this turned off or turned down.  Everyone is complaining that the beep is too loud and getting in the way of them hearing the other person on the line.

Additionally, is the beep a law anywhere?  Because when I speak to other companies such as GEICO, or Microsoft they tell me I am recorded but I do not hear beeps from their systems.  Why must we do it??? 
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The intermittent beep during outgoing calls is driving me and my clients crazy. I have to stagger my words around the beeping. Of course I know all calls are recorded, I don't need the persistent beeping to remind me. Please help!!
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J.B. Ferguson, Champion

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You can use the default announcement, or create your own announcement, that the call will be recorded. If you do that there would be no reason to include the beeping. You can then turn the beeping off by deselecting the box titled "Play periodic tones for outbound calls".

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John Hale

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Play periodic tones for outbound calls... what about inbound call?  
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Mike, Official Rep

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Hi John,  Are you asking if there's an option to turn on/off the tones for incoming calls?  You'll probably want to submit a feature request and include the specifcs: 
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Where can we find the "automatic call recording" option?
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Saadet, Employee

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Hey Orangetheory Fitness Moorestown, the Automatic Call Recording option is located under the Auto-Receptionist. If you're a Super Admin on the account, you'll see it under the Phone System tab.