The yellow presence dot in Glip has been deactivated. I don't know when colleagues are online are offline. This is apparently due to a recent update of the Glip app. I think this is terrible as I have no idea if somebody is online or not. Can Glip be changed back to have the yellow presence dot?
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220 Points
Posted 1 year ago
Saadet, Employee
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68,092 Points
Hi Mark, thank you for your feedback. Our Product Team removed the Yellow status recently and are making way for a more enhanced Green Status. They will be making it computer-based so when someone is still at their computer but not active in Glip they will show as online. So you will then have 3 colors to mark your Presence: Red, Green, & Gray
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220 Points
Well - they removed it without adding the enhanced green status - what are we supposed to do in the interim? We have no way of knowing who is online or not right now. Makes Glip much less useful. Why not wait to remove yellow until the enhanced green is ready? Do you have an ETA on the rollout of the enhanced green?
Saadet, Employee
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68,092 Points
Unfortunately I was not given an ETA but once I hear more about it, I'll update you!
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220 Points
Well that is not good news - the Product Team has significantly damaged the app. I don't know who thought up this roll out process for the enhanced green but they certainly need to have this on their performance review for 2018 - just a terrible way to go about things. We are going to need an ETA one the enhanced green.
Saadet, Employee
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68,092 Points
Hi Mark, the ETA is mid-December (barring any issues that may arise)
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578 Points
is this still on track for mid December? if not then when?
Saadet, Employee
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68,092 Points
Hey Paul, that was last year. But the Product Team ran into some issues so it didn't get pushed out.
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220 Points
Super Disappointing - can they just turn back on the yellow until they have green enhanced ready to go. Seems like they really messed up removing yellow but not having enhanced green ready to go.
Saadet, Employee
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68,092 Points
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1,112 Points
I'm happy to hear about presence finally being based on computer activity instead of activity within Glip. However, I do have two follow-up questions (please direct me to documentation on this change if it exists):
1. When the enhancements are made, what color will presence show if someone's logged in but their computer is locked? Seem strange to take away the Yellow away status even with the enhancements.
2. Will there be an option to automatically change your status to DND when you are presenting/projecting?
3. Will red signify busy or DND after the enhancements?
1. When the enhancements are made, what color will presence show if someone's logged in but their computer is locked? Seem strange to take away the Yellow away status even with the enhancements.
2. Will there be an option to automatically change your status to DND when you are presenting/projecting?
3. Will red signify busy or DND after the enhancements?
(Edited)
Saadet, Employee
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68,082 Points
Hi Natasha!
1) Your status color will be grey - unless you're on your mobile app instead, then it'll be green
2) Your status will automatically be red (Busy) when you are in a Meeting or on a Phone call - you will have the option to turn yourself to DND (which is separate)
3) Solid red = Busy
&
Red with a white bar = DND
:)
1) Your status color will be grey - unless you're on your mobile app instead, then it'll be green
2) Your status will automatically be red (Busy) when you are in a Meeting or on a Phone call - you will have the option to turn yourself to DND (which is separate)
3) Solid red = Busy
&
Red with a white bar = DND
:)
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112 Points
Can you clarify if one of the new status options will directly replace the previous amber status (ie online but inactive on glip >15 mins). Will green indicator change to just denoting the user is online or will it also be able to show active/inactive on glip?
I too don't see why this feature was removed, it was really helpful to show status of our dispersed team
I too don't see why this feature was removed, it was really helpful to show status of our dispersed team
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220 Points
we complained a lot to ringcentral about this and the engineers just ignored us - i had to move our staff to slack - lack of presence in glip now is a deal breaker for us and makes glip almost useless
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174 Points
Is there any more recent feedback on this.
This is becoming a big problem for our team as well.
This is becoming a big problem for our team as well.
Jessica - Community Moderator, Official Rep
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8,344 Points
Hi dheighton,
We haven't been given any more information regarding presence at this time.
We haven't been given any more information regarding presence at this time.
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122 Points
How can we get this major issue moved up the priority chain?
Saadet, Employee
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67,790 Points
Hey SS Admin, unfortunately we don't have the ability to move this up since other things take priority (such as bug fixes). However, I did just follow up with the Product Team and they said they are still working on the New Presence feature and making it computer activity based. I will continue to keep an ear to the ground because I want this updated as well :)
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208 Points
Is there any news about the new Presence feature? How might we stay in touch with this feature?
Saadet, Employee
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67,790 Points
Hey Louise, I haven't received any new updates. When I do, I'll share them here :)
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208 Points
It has been 6 months and there hasn't been an update. Why is this? This makes Glip pretty unusable - I have no idea if someone is on PTO and I'm bothering them on their day off, or if they're actively working on work just not on Glip.
Additionally, it doesn't seem to auto-turn to green once you com eback to Glip. I talk to people actively that are Grey on glip, yet there they are typing.
The presence indicator is hardly correct.
Can we get an update?
Additionally, it doesn't seem to auto-turn to green once you com eback to Glip. I talk to people actively that are Grey on glip, yet there they are typing.
The presence indicator is hardly correct.
Can we get an update?
Saadet, Employee
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67,790 Points
Hey Louise, people are capable of making themselves always Invisible (grey), which might be why they're still grey even when typing/responding to you. I have many people who do that.
That could also be why they don't show up as green. Otherwise, it sounds like Support may need to look into why their presence isn't updating correctly
That could also be why they don't show up as green. Otherwise, it sounds like Support may need to look into why their presence isn't updating correctly
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208 Points
That is true, you are right. But its rendering the status presence useless. This "feature" is hardly working, and there are users who want it to be working again. It doesn't seem like the team understands the need.
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578 Points
When will Glip have a useful status indicator again?
Saadet, Employee
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68,092 Points
Hey Paul, the Product Team is still working on making the status indicator more computer-based. When I learn more, I'll share
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578 Points
Saadet, Perhaps you could remind the product team that they neutered the status icon making it nearly unuseable for many people almost a year ago. I realize that the updated feature set may be taking more time than anticipated but exact situation is the reason why the old working feature should not be removed before the replacement is ready.
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80 Points
Yes, totally agree--this change is very negative and doesn't look like any signs of getting fixed anytime soon.
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