The yellow presence dot in Glip has been deactivated. I don't know when colleagues are online are offline. This is apparently due to a recent update of the Glip app. I think this is terrible as I have no idea if somebody is online or not. Can Glip be changed back to have the yellow presence dot?
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280 Points
Posted 1 year ago
Saadet, Employee
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68,472 Points
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280 Points
Saadet, Employee
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68,472 Points
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280 Points
Saadet, Employee
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68,472 Points
Hi Mark, the ETA is mid-December (barring any issues that may arise)
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638 Points
is this still on track for mid December? if not then when?
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638 Points
or was that mid December 2018?
Saadet, Employee
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68,472 Points
Hey Paul, that was last year. But the Product Team ran into some issues so it didn't get pushed out.
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278 Points
Are they ever pushing this out?
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280 Points
Saadet, Employee
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68,472 Points
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1,222 Points
I'm happy to hear about presence finally being based on computer activity instead of activity within Glip. However, I do have two follow-up questions (please direct me to documentation on this change if it exists):
1. When the enhancements are made, what color will presence show if someone's logged in but their computer is locked? Seem strange to take away the Yellow away status even with the enhancements.
2. Will there be an option to automatically change your status to DND when you are presenting/projecting?
3. Will red signify busy or DND after the enhancements?
1. When the enhancements are made, what color will presence show if someone's logged in but their computer is locked? Seem strange to take away the Yellow away status even with the enhancements.
2. Will there be an option to automatically change your status to DND when you are presenting/projecting?
3. Will red signify busy or DND after the enhancements?
(Edited)
Saadet, Employee
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68,452 Points
Hi Natasha!
1) Your status color will be grey - unless you're on your mobile app instead, then it'll be green
2) Your status will automatically be red (Busy) when you are in a Meeting or on a Phone call - you will have the option to turn yourself to DND (which is separate)
3) Solid red = Busy
&
Red with a white bar = DND
:)
1) Your status color will be grey - unless you're on your mobile app instead, then it'll be green
2) Your status will automatically be red (Busy) when you are in a Meeting or on a Phone call - you will have the option to turn yourself to DND (which is separate)
3) Solid red = Busy
&
Red with a white bar = DND
:)
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112 Points
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280 Points
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184 Points
Is there any more recent feedback on this.
This is becoming a big problem for our team as well.
This is becoming a big problem for our team as well.
Jessica - Community Moderator, Official Rep
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10,866 Points
Hi dheighton,
We haven't been given any more information regarding presence at this time.
We haven't been given any more information regarding presence at this time.
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132 Points
How can we get this major issue moved up the priority chain?
Saadet, Employee
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68,162 Points
Hey SS Admin, unfortunately we don't have the ability to move this up since other things take priority (such as bug fixes). However, I did just follow up with the Product Team and they said they are still working on the New Presence feature and making it computer activity based. I will continue to keep an ear to the ground because I want this updated as well :)
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278 Points
Is there any news about the new Presence feature? How might we stay in touch with this feature?
Saadet, Employee
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68,162 Points
Hey Louise, I haven't received any new updates. When I do, I'll share them here :)
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278 Points
Is there a better way to express this to the Product Team? I'm a product manager myself, and I'd be very interested to know if my userbase was pretty upset about a removal of a significant feature. IMO this should be given priority, as its a huge important feature for online companies (I'm going to presume this is Ring Central's target audience). Knowing if your coworkers are online or not is a big deal. I'm not sure why RC would remove this and then not prioritize fixing it. It's been well over a year (14 months since initial complaint) and yet nothing has been done to improve it. You've even lost a client to a competitor (Mark Harris wrote above) yet still this isn't deemed important enough to fix?
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132 Points
Thank you Louise. This is exactly how I feel. This needs to be a top priority.
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278 Points
It has been 6 months and there hasn't been an update. Why is this? This makes Glip pretty unusable - I have no idea if someone is on PTO and I'm bothering them on their day off, or if they're actively working on work just not on Glip.
Additionally, it doesn't seem to auto-turn to green once you com eback to Glip. I talk to people actively that are Grey on glip, yet there they are typing.
The presence indicator is hardly correct.
Can we get an update?
Additionally, it doesn't seem to auto-turn to green once you com eback to Glip. I talk to people actively that are Grey on glip, yet there they are typing.
The presence indicator is hardly correct.
Can we get an update?
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376 Points
Yes!! Update please! :)
Saadet, Employee
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68,232 Points
Hey Louise, people are capable of making themselves always Invisible (grey), which might be why they're still grey even when typing/responding to you. I have many people who do that.
That could also be why they don't show up as green. Otherwise, it sounds like Support may need to look into why their presence isn't updating correctly
That could also be why they don't show up as green. Otherwise, it sounds like Support may need to look into why their presence isn't updating correctly
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278 Points
That is true, you are right. But its rendering the status presence useless. This "feature" is hardly working, and there are users who want it to be working again. It doesn't seem like the team understands the need.
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638 Points
When will Glip have a useful status indicator again?
Saadet, Employee
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68,402 Points
Hey Paul, the Product Team is still working on making the status indicator more computer-based. When I learn more, I'll share
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638 Points
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100 Points
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368 Points
I found this thread and, as I am testing RC now, I can tell you this is a huge problem. There needs to be a distinction for someone who is inactive (on the computer - not on Glip itself) vs. someone who is offline (PTO, etc.).
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278 Points
It's very silly this isn't regarded as a bigger issue by the Glip product team. It's very disappointing.
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280 Points
I am the person that started this thread some time ago. I ended up moving our firm to Slack over this issue. Obviously the folks at RingCentral do not use Glip very much because if they did they would know how important "presence" is. Without "presence" instant messaging is not very helpful. What was annoying about the whole thing was that they turned off presence and did not tell anybody initially.
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368 Points
I use MS Teams now (including in our O365 subscription). It is very good for internal messaging and even meetings but getting external phone numbers (for meetings or VOIP) is terrible. I want ONE system for presence. I want coworkers to know if I am away from my desk, offline, on a phone call or in a meeting. So, although I can keep Teams (for no additional cost), the single solution is what I am hoping for.
Arthur Ng, Product Manager
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320 Points
Hi Louise,
This is Arthur, one of the PMs from the Glip team, Although I did not develop that particular feature I would love to chat more about it with you if you don't mind - please add me on Glip: Arthur.ng@ringcentral.com.
I might not have all the answers that you seek but I can certainly listen and see how we can do better to manage your expectations of using the presence feature.
Thank you for your valuable feedback! :)
This is Arthur, one of the PMs from the Glip team, Although I did not develop that particular feature I would love to chat more about it with you if you don't mind - please add me on Glip: Arthur.ng@ringcentral.com.
I might not have all the answers that you seek but I can certainly listen and see how we can do better to manage your expectations of using the presence feature.
Thank you for your valuable feedback! :)
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368 Points
Any updates to this? My trial with RC is about to end and I am actually looking at Jive now. If Glip is useless and I have to use Teams anyway for group messaging, then why do I need RC? I may as well get a phone/meeting platform that doesn't force a useless "feature" down our throats.
SS Admin
Saadet, Employee
Jenny
SS Admin
Megan C.