The yellow presence dot in Glip has been deactivated. I don't know when colleagues are online are offline. This is apparently due to a recent update of the Glip app. I think this is terrible as I have no idea if somebody is online or not. Can Glip be changed back to have the yellow presence dot?
-
220 Points
Posted 1 year ago
Saadet, Employee
-
68,092 Points
-
220 Points
Saadet, Employee
-
68,092 Points
-
220 Points
Saadet, Employee
-
68,092 Points
Hi Mark, the ETA is mid-December (barring any issues that may arise)
-
578 Points
is this still on track for mid December? if not then when?
-
578 Points
or was that mid December 2018?
Saadet, Employee
-
68,092 Points
Hey Paul, that was last year. But the Product Team ran into some issues so it didn't get pushed out.
-
220 Points
Saadet, Employee
-
68,092 Points
-
1,112 Points
I'm happy to hear about presence finally being based on computer activity instead of activity within Glip. However, I do have two follow-up questions (please direct me to documentation on this change if it exists):
1. When the enhancements are made, what color will presence show if someone's logged in but their computer is locked? Seem strange to take away the Yellow away status even with the enhancements.
2. Will there be an option to automatically change your status to DND when you are presenting/projecting?
3. Will red signify busy or DND after the enhancements?
1. When the enhancements are made, what color will presence show if someone's logged in but their computer is locked? Seem strange to take away the Yellow away status even with the enhancements.
2. Will there be an option to automatically change your status to DND when you are presenting/projecting?
3. Will red signify busy or DND after the enhancements?
(Edited)
Saadet, Employee
-
68,082 Points
Hi Natasha!
1) Your status color will be grey - unless you're on your mobile app instead, then it'll be green
2) Your status will automatically be red (Busy) when you are in a Meeting or on a Phone call - you will have the option to turn yourself to DND (which is separate)
3) Solid red = Busy
&
Red with a white bar = DND
:)
1) Your status color will be grey - unless you're on your mobile app instead, then it'll be green
2) Your status will automatically be red (Busy) when you are in a Meeting or on a Phone call - you will have the option to turn yourself to DND (which is separate)
3) Solid red = Busy
&
Red with a white bar = DND
:)
-
112 Points
-
220 Points
-
174 Points
Is there any more recent feedback on this.
This is becoming a big problem for our team as well.
This is becoming a big problem for our team as well.
Jessica - Community Moderator, Official Rep
-
8,344 Points
Hi dheighton,
We haven't been given any more information regarding presence at this time.
We haven't been given any more information regarding presence at this time.
-
122 Points
How can we get this major issue moved up the priority chain?
Saadet, Employee
-
67,790 Points
Hey SS Admin, unfortunately we don't have the ability to move this up since other things take priority (such as bug fixes). However, I did just follow up with the Product Team and they said they are still working on the New Presence feature and making it computer activity based. I will continue to keep an ear to the ground because I want this updated as well :)
-
208 Points
Is there any news about the new Presence feature? How might we stay in touch with this feature?
Saadet, Employee
-
67,790 Points
Hey Louise, I haven't received any new updates. When I do, I'll share them here :)
-
208 Points
It has been 6 months and there hasn't been an update. Why is this? This makes Glip pretty unusable - I have no idea if someone is on PTO and I'm bothering them on their day off, or if they're actively working on work just not on Glip.
Additionally, it doesn't seem to auto-turn to green once you com eback to Glip. I talk to people actively that are Grey on glip, yet there they are typing.
The presence indicator is hardly correct.
Can we get an update?
Additionally, it doesn't seem to auto-turn to green once you com eback to Glip. I talk to people actively that are Grey on glip, yet there they are typing.
The presence indicator is hardly correct.
Can we get an update?
-
372 Points
Yes!! Update please! :)
Saadet, Employee
-
67,790 Points
Hey Louise, people are capable of making themselves always Invisible (grey), which might be why they're still grey even when typing/responding to you. I have many people who do that.
That could also be why they don't show up as green. Otherwise, it sounds like Support may need to look into why their presence isn't updating correctly
That could also be why they don't show up as green. Otherwise, it sounds like Support may need to look into why their presence isn't updating correctly
-
208 Points
That is true, you are right. But its rendering the status presence useless. This "feature" is hardly working, and there are users who want it to be working again. It doesn't seem like the team understands the need.
-
578 Points
When will Glip have a useful status indicator again?
Saadet, Employee
-
68,092 Points
Hey Paul, the Product Team is still working on making the status indicator more computer-based. When I learn more, I'll share
-
578 Points
-
80 Points
SS Admin
Saadet, Employee
Jenny
SS Admin
Megan C.