there should be an option in the Admin portal to check the firmware version of all phones in the account

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As an admin, there should be a way to check the firmware version of all the phones in the account
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System Account

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Posted 9 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-02-13 RC Tier 3 Support has stated they do not scan customers' networks for that level of granularity, think about firewall restrictions, VLAN configurations, many many barriers to getting that info via RingCentral primarily due to boundary and access rights.   However, If you turn on SYSLOG  hardware on Polycom phones, you can scavenge your own network for this type of data. We do this with Elastic log tool named Kibana and report it back via Elastic's CANVAS module.  https://www.elastic.co/products/kibana
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Cecile Glassy, Champion

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Chris Rosa

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These phones are already provisioned and communicating to RC, so I don’t think a client’s network topology really enters into it. During our roll out, the trainer mentioned that RC does push out software updates, but maybe he was just yes-man-ing me. ;)
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-02-14  For Polycom phones, once firmware updates are tested in the RingCentral backend engineering, they ARE pushed out to customers in waves at night. That information is accurate. These are always announced well in advance to customers.   

Pushing out an update from RingCentral's provisioning servers does not equal scavenging a user's network for firmware version comparison or reporting. 

The provisioning server setup is a unique tunnel for the phones to get their service packs and configuration files from.

Firmware versioning processes, security permissions and equipment involved are not the same.

In our organization - outside vendors do not have read | write | view access to our VLANs. 
(Edited)
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Chris Rosa

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Thanks. Not quite sure why you keep mentioning access to the VLAN. I'm purely saying the phone is connected to RC, so I'm sure they're able to see the firmware they're running...much like the user agent attribute for the softphone or mobile app.

And after digging a bit, sure enough this info is available in the QoS > Calls list. Unsure if there's a way to export that to a report for all hardphones tho.