To be able to edit automated voice from call queue

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  • Updated 2 months ago
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On the greeting, there is an option provided to press 2 for Spanish, and call is going to the call queue, all the greetings and interrupt audio are set to Spanish but when the call is connected to the queue, it would say "Please hold for the next available agent" and there's no way to change it to Spanish. Spanish clients doesn't understand it but it is better to have an option to also change it. 
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Robert Kay

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Posted 5 months ago

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Meg Giddings

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Agreed, but not necessarily for the same reason. Even when you choose a custom connecting message for a call queue, it still plays this automated "Please hold for the next available agent" after the custom message, which doesn't make any sense. If you select custom, this automated default should be removed. Seems like a simple fix, RingCentral!
(Edited)
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Saadet - Community Support, Official Rep

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Hey Everyone, we are working on getting this issue fixed! Please see my response on this thread.