To the developers.

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  • Updated 11 months ago
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To the developers. The new meeting set up sequence is very badly flawed. Apparently you have partnered with a new company Zoom. You never notified your customers or trained your level 1 tech staff about the additional steps that we need to take to set up a meeting. I have not been able to use my meetings for many weeks as a result. Furthermore, once I did get proper instruction your code has bugs and still is not working as intended..Primarily I click on schedule meeting-->fill in details of the meeting-->click schedule--> get a calendar with nothing on it--> have to have ring central meetings installed on that email address page-->if it is I click on the Ring central Icon--> have to reenter the time and day and the time does not work-->click invite participant(s) and nothing happens. It is an intermittent bug. I cannot repair it so have to report it. The repair takes up to 3 weeks. That is unacceptable. Also You need to eliminate the step that shows the calendar and go straight to the invite page. I own a software company and plan and design software for our customers. You need a better UX and UI for this task.
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Timmi Ryerson

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Posted 11 months ago

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Saadet - Community Moderator, Official Rep

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Hi Timmi, 

RingCentral Meetings has always been powered by Zoom, this is not a new occurrence for us. Furthermore, your post is a tad vague regarding where this issue is occurring. Can you provide more details?
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Timmi Ryerson

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Yes. I tried to show the sequence that I now have to go through to get to a place I can invite my meeting guest.  I no longer can click from the meeting set up to pull up the invite page.  It goes to may calendar.  This is new.  In order to schedule a meeting level 2 tech needed to add a new link to my email page to get to the invitation page where I can actually add an email address and invite with a meeting number. There are about 8 steps to that process.  No one seems to know what happened and level 1 is not able to understand this problem at all.  Level 2 finally figured out a work around.  But there are so many steps that if I hire others to use this system they will make mistakes.  It is also a problem because often the invite button does not respond and then there is no way to invite someone to the meeting...or any meeting.  I do hope you can help.  If you need me to send sequence snaps I will do so. I would really like to get this back to the way it used to work.