Users are hearing "You haven’t
registered your address for 911" when trying to make a call using the desktop app. This just started today. As an admin I go to their softphone in Phones and Devices, Emergency Address, Edit address, Click to agree, save. Then they can make a call. The emergency address is already in there, I do not have to even change that.
This has happened to a couple people so far but most people use desk phones so it might not hit too many but I am guessing this is happening to others as of today!
registered your address for 911" when trying to make a call using the desktop app. This just started today. As an admin I go to their softphone in Phones and Devices, Emergency Address, Edit address, Click to agree, save. Then they can make a call. The emergency address is already in there, I do not have to even change that.
This has happened to a couple people so far but most people use desk phones so it might not hit too many but I am guessing this is happening to others as of today!
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816 Points
- Unsure of what will happen
Posted 10 months ago
Chris Duquette, Champion
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16,316 Points
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816 Points
Chris Duquette, Champion
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16,316 Points
Lee, Champion
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3,182 Points
It has happened to a couple of my users also. It is located under phones and numbers, phones, then edit the phone and it's at the bottom of the screen. I don't know if they are not checking the box but after I did it they could make calls again.
Chris Duquette, Champion
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16,226 Points
That's where I found it. I may be confusing it with activating the user from scratch and having to input it 2 times.
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816 Points
Oh, I see it under my Polycom settings but not the softphone. For users that only have a softphone they should see it under their settings when the click to edit that phone? Kind of a lot of drilling in, I think it used to be in the User Details. But It is better than me having to do it I guess.
Thanks
Thanks
Chris Duquette, Champion
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16,316 Points
if its strictly a soft phone then i'd reach out to RC and see if they can help you out. Had an issue with the back end soft phone phone number that you cant see on your account was hacked. It was calling people and we had to open a case up with support. Maybe there is something behind the curtain they can adjust.
Lee, Champion
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3,182 Points
If they have a digital line it should be there. I see it for my users that only have the softphone. I was going to open a ticket with support, the engineers are already looking into this. They are telling everyone to refresh the address page, check the box and click "I accept" until it is resolved.
Chris Verdin, Champion
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3,014 Points
Jessica - Community Moderator, Official Rep
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7,452 Points
Hi Everyone,
I've got a couple resources for you! Check out the KB article here for instructions on how to update your E911 address.
To change update your E911 address, navigate to the Device in question:
A Digital Line on a Hard Phone will look like this:
A Digital Line on a Soft Phone will look like this:
If for any reason your settings do not look or function like the above, please
I've got a couple resources for you! Check out the KB article here for instructions on how to update your E911 address.
To change update your E911 address, navigate to the Device in question:
A Digital Line on a Hard Phone will look like this:
A Digital Line on a Soft Phone will look like this:
If for any reason your settings do not look or function like the above, please
