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I signed up for a 2 user Office Enterprise account with 2 separate toll free numbers. I got the Enterprise plan because I wanted 10,000 toll free minutes for each user. Once my account was set up, one of the toll free numbers was configured as a fax number. I called in to try to explain that I wanted the toll free number that was associated with the fax number to be a voice line instead that pointed to extension 102. I was told that I needed to add an additional toll free number for that to work, which I did. Now I’m wondering if I have to pay per minute on that additional toll free number.
I don’t want that to happen. I was under the impression that I was signing up for 2 lines, each with a toll free number that included 10,000 minutes. I don’t need a dedicated fax number even. Can anyone clarify whether or not I’m am paying per minute now on the add-on toll free number? If so, can I just get rid of the dedicated fax line and make that a toll free voice line?