Toll Free Minutes Tracker

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I would like to see a feature where we can track our minutes usage. I am namely interested in tracking our toll-free minutes usage. This will assist me in knowing how many toll-free minutes to purchase in bundle. I can loosely track this currently by looking at our remaining $ "credits" but it would be nice to see a reporting and possibly dashboard feature.
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Matt Ready

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Posted 2 years ago

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Brandon, Champion

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Have you tried putting your TF# in the search field of the call logs?  You can track minutes and charges there.  What do you envision, something like a metric showing 150 of 500 minutes used?
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Matt Ready

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Yes I'd like something I can look at on the admin portal and not have to calculate from downloaded reports or call logs.
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Chris McFarling

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Agreed. This seems like it should be a basic reporting feature to me. One of the primary differences between the plan tiers is the number of toll free minutes available. I'd like to know how many toll free minutes have been used in a given time period to help determine usage patterns and if it makes sense to switch tiers. I've received two orders for additional toll free minutes this week with no easy way of knowing how many have actually been used.
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Chantel Coffman

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This would be helpful for our company as well. We do a lot of work internationally and would like an easy way to view our usage. 
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Ann Derrig

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I agree, we would like this feature too
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Robert Thompson

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I would like this too... Does anyone currently have a formula to round the call time to the next 30 second increment so they can be summed properly? Seems like a pain that we have to sum this when RingCentral is tracking that number because they conveniently bill when you hit your plan limit. Unfortunately, it most somehow be better for RC if we don't know how many toll free minutes we are using.

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Robert Thompson

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When you run a call log report on your toll free number and down load it, here is an Excel formula that is close to whats needed to round to the nearest half minute.

=MROUND(A2+(0.25/60/24),0.5/60/24)
(note: it rounds calls that end in exactly on the half minute or full minute up e.g 0:30 becomes 1:00)
A2 - represents the field with the call duration in it.

Then you can sum all the rounded times. 1000 minutes is 16:40:00 or 16 hrs, 40 minutes.

It still would be nice to have a report that shows the total toll free minutes used over the report period.