SMS to Toll Free

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  • Idea
  • Updated 2 months ago
  • Implemented
  • (Edited)
Hello I have customers texting my toll free number. Which do not get passed on...  I would like to request that it would be nice if toll free numbers were able to receive SMS that can be forwarded to an extension or whichever user you choose to handle them.  Thanks.
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Parrish

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Posted 3 years ago

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Saadet - Community Support, Official Rep

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Official Response
Hey Everyone!

I wanted to provide an update on this thread. We now offer the ability to text to and from your toll free number :)

Currently this is offered only within the US - we will be looking into other countries in the future but there is no ETA

You will need to open a case and request for your toll free number to become SMS enabled. Turnaround time is usually 24-48 hours, barring any issues that may arise.