Tone when connecting to certain outbound numbers

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When calling certain numbers (702 733-0122) from our Ring Central phones we hear some sort of a connecting tone before we start hearing the ringing. I have been able to repeat this issue on the mobile app as well as the desk phone and have rebooted the desk phone.

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Nate Bennett

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Posted 2 months ago

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Nate Bennett

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I should also mention that when I call this number from my personal cell # I do not hear the initial "connecting" tone so I am lead to believe this issue is exclusive to Ring Central.
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Saadet - Community Support, Official Rep

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Hey Nate, we added this quite a few years ago. Simply put, the bubble tone is there as a placeholder (instead of silence) to let you know we are in the process of connecting to the other caller. Once the connection has happened, then you will hear the regular ringtone (or whatever else the recipient has on their end). 
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Nate Bennett

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Thanks Saadt! That is the information I needed.