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1. Line tagging - currently, if you want to see what number an outside caller dialed to reach your company, you must choose CALLED LINE to display, at which time you lose the ability to see their CALLER ID unless you view the logs. Some other VOIP systems allow you to enter a short "tag" for each outside line (SALES, SUPPORT, 4400, 4401, etc). That tag will then be prepended to the CALLER ID when it arrives at your phone. So you might see "SALES:201-555-1000" appear on your phone when someone at 201-555-1000 dials the line tagged with "SALES".
2. Outbound CALLER ID NAME settings PER LINE - currently, while each phone number in your system has it's own "caller id", there is only ONE CallerID NAME per account. So if your company name is "ACME WIDGETS", that name appears on all calls made from your account, regardless of which line is used to make the call. Other systems allow either each LINE to have a unique CALLER ID NAME, or sometimes even each EXTENSION to be unique
3. Softphone authorization/deauthorization - apparently, only one instance of the softphone can be installed per extension. If you want to use the softphone on your work computer, then when you leave work, you want to use it on your home PC, you must login to RC and deauthorize your work computer, then authorize your home PC. Then reverse the process the next day. I understand that the ability of the Softphone to use your LOGIN NAME to track this, instead of your computer name, is already in as a feature request.
I know there are some weird workarounds for #1 and #2 above, but they shouldn't really require workarounds. My 20 year old Norstar key system does #1 and #2 without any workarounds.
Would love to hear everyone elses top-3 wishes for RC....