Track Do Not Disturb/Busy on the soft phone

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  • Updated 11 months ago
  • (Edited)
We started moving into using the soft phone instead of the desk phone, but we would like to track the amount of time the representative is placing their phone on Do Not Disturb or Busy.  This would assist us with tracking representatives abusing the system.
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Libeth Sanchez

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Posted 11 months ago

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Saadet - Community Moderator, Official Rep

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Hi Libeth! Our Product Team is actually collecting feedback regarding Usage Reports and would love to learn more :) I'd suggest letting Liubov know