Track Do Not Disturb/Busy on the soft phone

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  • Updated 4 months ago
  • (Edited)
We started moving into using the soft phone instead of the desk phone, but we would like to track the amount of time the representative is placing their phone on Do Not Disturb or Busy.  This would assist us with tracking representatives abusing the system.
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Libeth Sanchez

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  • concerned

Posted 2 years ago

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Saadet, Employee

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Hi Libeth! Our Product Team is actually collecting feedback regarding Usage Reports and would love to learn more :) I'd suggest letting Liubov know 
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Richard Wilson

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Well, this is one of the most important matrices to need to be looked at and it is shocking to see that it was reported a year ago but never worked on.
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Richard Wilson

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This reply was created from a merged topic originally titled Report for tracking productivity.

Need to be able to get a report of start and end time when a user put on unavailable (Busy or Do not Disturb or Invisible) and when they come out of it. This is important for us to track productivity. I am sure most will agree. Account type : US. This is for Customer Support department for our business.