Track Do Not Disturb/Busy on the soft phone

  • 1
  • 2
  • Idea
  • Updated 9 months ago
  • (Edited)
We started moving into using the soft phone instead of the desk phone, but we would like to track the amount of time the representative is placing their phone on Do Not Disturb or Busy.  This would assist us with tracking representatives abusing the system.
Photo of Libeth Sanchez

Libeth Sanchez

  • 122 Points 100 badge 2x thumb
  • concerned

Posted 9 months ago

  • 1
  • 2
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 60,140 Points 50k badge 2x thumb
Hi Libeth! Our Product Team is actually collecting feedback regarding Usage Reports and would love to learn more :) I'd suggest letting Liubov know