Tracking Type or Purpose of calls

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Merged

This conversation has been merged. Please reference the main conversation: RingCentral Contact Center

We want to be able to track the nature of inbound calls for our agents that all use the RC desktop app.

For example, at the end of each inbound call, having a way to record that call as an Existing Client, New Client, Sales Inquiry, Vendor etc.

The ideal would be a pop up that comes up when the call disconnects where the agent just clicks the category and they're done and onto the next call.

If there were a way to create a little script that would recognize the call ending and trigger a pop up or something like that.

Hoping someone may have found a simple solution for this.
we don't want to use different phone numbers to track each type as our phone number is important to our brand, so calls come through the same number.
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Greg YYC

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Posted 4 years ago

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Kim, Alum

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Greg.  RingCentral Contact Center allows for end of call dispositions. Please contact your sales rep for questions. 

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