Training - how to deliver less call volume to specific users within a group

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Is there a way to have "new hire" members of a group receive less volume of calls than experienced members of that group?  Is there any type of setting or overflow rule that could accomplish this?  
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Amy Price

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Posted 2 weeks ago

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Saadet - Community Support, Official Rep

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Hey Amy, are you using a Call Queue right now? One thing you could take advantage of would be the Rotating or Sequential setting so that you can have more control over how often the new hire receives a call