This conversation has been merged. Please reference the main conversation: Ability to transfer straight to voicemail.
Our client almost never does a blind transfer. Transfers are usually consultative or to voice mail. Since transfer to voice mail requires a blind transfer, too many steps are required to do this and the reception staff is frustrated. *0 should work without having to hold down Transfer and switch to blind. Also, they have VX Polycom Phones with a sidecar of additional buttons. They would like to program a few of these to operate as a one button transfer to key users' voice mail.
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