How do I transfer a call to an extension using the Softphone?

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  • Updated 7 years ago
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Should my Softphone have a transfer button so I can place a caller on hold & transfer the call to an extension? The tutorial shows a transfer button, but I do not have one on my updated softphone.
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Dawn Harris

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Posted 7 years ago

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Desiree, Alum

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Hi Dawn,

I've transferred on my softphone this way:

http://success.ringcentral.com/knowledge/TOCArticleRendererPkb.apexp?id=kA280000000GmqvCAC&priority=...

Can you give it a try and let me know?

Thanks.

Desiree
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Bonni

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I looked at this question yesterday and the link worked, taking me to the instructions. Unfortunately, I didn't write them down and today, the link just goes to the RC Getting Started page. Can you please provide another link or the instructions here? Thank you!
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Desiree, Alum

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Hi Bonni,

I'm so sorry - I completed your reply. :( Please accept my apologizes.

Here is the correct link:

http://success.ringcentral.com/articles/RC_Knowledge_Article/1169?priority=.5&retURL=/apex/RCSupport...

Since it worked, I'm marking this as "Answered" but you can still post if it's not.

Thanks!

Desiree
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Tabetha

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If I were to answer it via my softphone how would I transfer it back to my desk phone?

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