This conversation has been merged. Please reference the main conversation: Show Original Callers Number in Caller ID when Transferring calls
When receptionist transfer a caller ID and use Transfer, She has time to explain to user that "MR. or MRS so and so is on call, I am going to transfer", that way the user can see the caller ID and listen to receptionists.
however, with Blind Transfer, the receptionist has no chance to talk or explain to user, who is on line, before she hits the Blind transfer.
Therefore, Advantage of Blind transfer is that it will show the caller ID.
Advantage of "Transfer" is you can talk to third person before you transfer.
Disadvantage of Blind transfer is, you won't have a way to speak to user before transfer,
Disadvantage of "Transfer" is the third person won't be able to see the "Caller ID".
how can we fix this issue.
We want to transfer but at the same time to be able to talk and then transfer but "with Caller ID".
With out old cheap system we used to be able to do it all.
Email address: evartanian@law888..com
There are no replies.