Transferred calls also show up on RingCentral phone app

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This conversation has been merged. Please reference the main conversation: Mobile App Transferring Issues

When transferring a phone call from a RingCentral handset (a PolyCom VVX201 model) to another user, it rings through the RingCentral app installed on my smartphone even after the call has connected to the other user. This occurs even after any other contact phone numbers are removed from my Call Handling/Forwarding settings, and the RC app is made inactive in Settings. Is there any explanation for this happening, or how to stop it from happening aside from uninstalling the app?

Thank you.
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Posted 2 years ago

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