I often have to transfer a call to a different party but speak with both parties before disconnecting. Example:
Party A calls in to speak with Party B. I call Party B to make sure they're available, then I want to speak with Party A AND Party B ("Hi Party A, you're now on the line with Party B") and then hang up. I can accomplish this using the conference feature on the desktop phone (Polycom VVX 310) but not with the RingCentral App. If I use the conference feature on the RingCentral App, connect the callers, and then hang up, it disconnects everyone.
Is there an easier, better way to accomplish this?
Party A calls in to speak with Party B. I call Party B to make sure they're available, then I want to speak with Party A AND Party B ("Hi Party A, you're now on the line with Party B") and then hang up. I can accomplish this using the conference feature on the desktop phone (Polycom VVX 310) but not with the RingCentral App. If I use the conference feature on the RingCentral App, connect the callers, and then hang up, it disconnects everyone.
Is there an easier, better way to accomplish this?
Sarah
Danno, Champion
Danno, Champion
My suggestion w/the PARK feature was based on the assumption that you wanted to insure Party B connected with Party A. Which Park would do - but w/o the formal introduction requirement.
Danno, Champion