When I transfer a call to another ext it shows up as my name when it goes through. Can I change it so it shows the name and number of the person calling in, and not mine
We are also running into this issue with warm transfers. Coming from Shortel, and then Vonage, when a warm transfer is done, the agent receiving the call would receive an auditory tone that the call was officially transferred, and then the caller ID of the client would show up on that agent's desk phone. What utility is there to have the other agent remain listed as the caller, once the transfer goes through? Is it possible to change this?