Transferring a call

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When I transfer a call to another ext it shows up as my name when it goes through. Can I change it so it shows the name and number of the person calling in, and not mine 
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Brittany Wax

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Posted 4 months ago

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GriggsyCrossCo

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You should do a blind transfer if you want to keep the original caller ID info.
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Brittany Wax

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How do I do a blind transfer?
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Jessica - Community Moderator, Official Rep

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Hi Brittany, 

For instructions on how to blind transfer on a Polycom phone, check out this article, for Cisco phones, check out this one :)
(Edited)
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Joshua Fricke

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These articles are both behind login and then return Page not Found. Regardless we are running into issue with call tracking as we log customer calls to our ERP for each of our reps via an integration called Tenfold (recommended by Ring Central) and they are unable to identify these calls due to this issues as well.
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Saadet, Employee

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Sorry about that, Joshua. I've updated the links!

I'm not familiar with the Tenfold integration but our Developer Community might be :)
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Joshua Fricke

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Thanks for fixing the links. Looks like blind solves the OP's question. Unfortunately for me it still does not show the final user receiving the call from the caller in the log (on outside number calling to dialed number).
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Saadet, Employee

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Hey Joshua, you should be able to see those details in the Detailed view of the Call Log
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Joshua Fricke

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Unfortunately that's not the case. What the call log shows is either this:

Warm transfer = 2 calls logged and nothing easily connecting the two other than the timing being very similar.
1. Original call in to the number dialed
2. Call from internal extension to another internal extension

Blind Transfer that does not show who the final user in any way.

Strangely there is a transfer called logged for the Warm transfer though the forwarded to is not filled out which should be showing the final user's number/extension.