Using RC Mobile App version 188.8.131.52.6 on an Android Phone running 6.0.1.
When I receive a call from outside the network (a customer using cell or landline) and I want to transfer the call to a co-worker, I am unable to. I press the transfer button and I am immediately taken to a contact screen which is blank. I can select drop downs for personal, company, all , etc but all are blank. I do not appear to have an option to manually enter an extension using a keypad.
When not in a call, my contacts are there under each drop down option.
I have not seen this specific issue mentioned in the forums. I have uninstalled and reinstalled the app and the issue persists. I would also state that I have never been able to use the Flip option as well to get the app call on my desk phone (Polycom 410) or Windows PC Softphone. Looking for suggestions.