Transferring or calling between extension numbers?

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  • Updated 1 year ago
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James Noel

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Posted 1 year ago

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Chris Duquette, Champion

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what type of phone do you use? I know with Cisco's there is a button saying Xfer on the display while on a call, press that then the otherone touch dial for whoever you want to transfer to and wait for them to answer, press Xfer again and hang up. You can also use BXfer which would work by pressing that on the call, then the persons one touch dial key, then just hanging up.
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James Noel

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Hi Chris - many thanks for the feedback and suggestions.
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James Noel

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Did you know that if you only have two digital lines (lines that can make incoming & outgoing calls) and 2 or more extensions - only the digital lines can call the extensions (that is without having to be connected via another number ie mobile). 

Surely a VOIP system like Ringcentrals could offer for FREE the ability for all and any Extensions on one system to call each other quickly & seamlessly.

With the numerous FREE competitors like Skype etc etc around surely this basic functionality could & should be offered to paying customers who have one or more paid digital lines.

Feels very small minded & self defeating & a slur on the Ringcentral offering
(Especially when it would cost Ringcentral nothing!!!)
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Chris Duquette, Champion

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Not sure I totally follow, but hopefully this will help, try using the Glip program through ringcentral and see if that helps quicker reaching of users, or there is also intercoming between users as long as it's set up for you properly. I hope I followed your issue correctly and offered decent advice, if all else fails always call tech support and they are always helpful and should help you find the best way to make your account work best for you.
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James Noel

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Hi Chris,
Many thanks for the suggestion. Being new to the system we have yet to come to Glip but will now try. As the implementor of this solution for our 4 man business I am responsible for managing our workforce expectations and unfortunately I thought this intercom service was a given on VOIP (and probably is only a check box away from actually being reality - come on Ringcentral this is a no brainer :-(((
(Edited)
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Brandon, Champion

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I think you are referring to free extensions using the desktop app?  It is true that you need a paid user account to make outbound calls or to use another phone number like mobile or landline for the voice path.  I am not sure how they could stay in business if they allowed free extensions to place calls..
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Nathan Malone, U.S. Tier 2 Support

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Hello James,

You cannot place a direct call from a softphone to an external number or an internal extension if the softphone is not a full, paid, digital line. I am sorry for any inconvenience this is causing your Users and for any misunderstanding or misleading information you received when starting with RingCentral. It should have been made clear that you have to pay for a line in order to make a phone call from a softphone or a desk phone.

Now, your Users should be able to download the RingCentral Mobile app on their Android or iOS phones, log in using the main company number and the extension number of their User, and make calls using their WiFi or mobile data connection. Only one User can be logged into any one extension at a time in this manner.

I hope this helps. Again sorry for any confusion and inconvenience.
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James Noel

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Hi Nathan,

Thank you for your feedback.

Why is it not possible to place a direct call from a softphone to another softphone on an internal extension? This feels like the most basic level of VOIP communications!

Can you clarify your second paragraph - are you suggesting that by using the softphones (RingCentral Mobile App) on your Mobile Phone - any logged in extension (whether on a paid line(extension) or not) can call another extension, whether received on their Computer softphone or RingCentral Mobile App?

With thanks
James...
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Mike, Official Rep

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James..I'll chime in again.  I am able to log in with two users (no direct line) using the main company number plus extension, and make a call from my desktop app to mobile app, or vise versa, from the mobile app to my desktop app, buy just dialing the extension number.   If that doesn't work for you, reply back and let us know.  
I noticed  you have a UK account and we can check with our UK support team to see if it functions differently for some reason. 
Mike 
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Brandon, Champion

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I just did the same.  4 digit dial between desktop to desktop and also desktop to mobile apps between two free users without digital lines.  I am also US based though.
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James Noel

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Hi Guys,

Many thanks for your feedback and tests. I can confirm that by using my Mobile phone & the RingCentral App I am indeed able to call any extension (even though my extension is not linked to a dedicated digital line). So we have progress :-)))

Unlike the US based setup and further to a chat with tech support in UK it would seem that extension numbers without a dedicated line cannot "simply" call another extension just using the extension number and are treated in the same way as if calling an external line ie they need to patch the call to a mobile / or landline then connect the call to the intended recipient. 

Not Great. Not feeling the group hug of RingCentral - but at least it works on mobile :-/