At RingCentral, our number one priority is keeping you productive while making our solutions easy to manage. In response to customer feedback, we are unifying our separate business apps into one application, the RingCentral app.

We’re beginning the process of retiring our Phone and Meetings apps and bringing those capabilities into the RingCentral app. The first step in this process is to retire the mobile apps by April 2020.
There are no current plans to retire our separate business desktop apps just yet. The transition on desktop will only begin after we close all the feature gaps in the RingCentral desktop app. Until then, you will still be able to use the RingCentral Phone desktop app for advanced calling features such as HUD and the standalone RingCentral Meetings desktop app.
This past August we began the process of transitioning users to the new RingCentral app. Accounts are being migrated over a period of time, similar to how we roll out our quarterly feature releases. Once your account has been migrated, the unified RingCentral mobile app will be made the default app for phone calls and video meetings. This means all your calls and meetings will automatically launch with the integrated experience from inside the RingCentral app so you no longer need the separate business apps. We plan to complete this process by April 2020, at which time no further upgrades will be made to the mobile apps. The apps will remain on the app store for a period of time before they are removed.
About 2-3 months prior to your scheduled transition date you’ll receive an email notification with complete details including the exact date your account will be transitioned to the new app. If you are unsure of who receives product notifications you can check which users are designated as admin users within the Admin Portal at service.ringcentral.com. In addition, users will receive messaging inside of the old RingCentral Phone mobile application letting them know they will need to transition to the new app by a certain date.
We’ve also put together some resources to help make your transition as effortless as possible. Here are some: P.S. As a gentle reminder, this transition applies to the mobile app only. You will still be able to use your RingCentral desktop apps.
FAQ
Q. When will this affect me?
A. This past August we began the process of transitioning users to the new RingCentral app. Accounts are being migrated over a period of time, similar to how we roll out our quarterly feature releases. We plan to complete this process by April 2020, at which time no further upgrades will be made to the mobile apps. The apps will remain on the app store for a period of time before they are removed.
About 2-3 months prior to your scheduled transition date you’ll receive an email notification with complete details including the exact date your account will be transitioned to the new app.
Q. I use advanced calling features like HUD which aren’t yet supported on the unified RingCentral app. How will this impact me?
A. You will still be able to use all these features on the desktop RingCentral Phone app as we have no plans to retire this until all of the features have been integrated into the new unified RingCentral app.
Q. Can I turn off team messaging (Glip) in the RingCentral app?
A. Yes. Starting in mid-November, admins will have the ability to hide or remove the Message tab within the RingCentral mobile app. To do this, you must first contact support to enable the permission for your account. Once enabled, you will be able to turn on/off access to team messaging for users through your RingCentral Admin Portal.
Q. Who is impacted by this change?
A. All customers who are currently using RingCentral Phone and RingCentral Meetings on their mobile devices will be impacted.
The transition is only for mobile only, so you may continue to use the RingCentral Phone and RingCentral Meetings app on desktop.
Q. What if I still want to use the apps after they have been retired and removed from the app store?
A. You will be unable to continue to use RingCentral Phone app after your transition date. All RingCentral meetings will automatically launch from within the new unified RingCentral app, leaving you no need to use the standalone app.
If you need assistance with timeline or would like to delay this for business reasons, please contact your account manager or RingCentral global support.
After the app store removal date, you may continue to use the meetings app if you so choose but keep in mind that support for these will be limited.
Q. How do I install/get the RingCentral app?
A. You can download the RingCentral app here. Your users will soon receive in-app notifications pointing them to the RingCentral app in their app store.
Q. Can I still use my existing login credentials?
A. Yes, you’ll still be able to use your existing credentials to log in to the RingCentral app.
Q. Will all my data still be available once I transition to the RingCentral app?
A. Yes, all your existing data will be available in the RingCentral app
Q. What features do I have access to in the RingCentral app?
A. You will still have access to features you know and love plus team messaging, HD video meetings,* task management, and more. Existing RingCentral Office customers will now also have access to additional functionalities including multi-party calling, custom ringtones, and warm transfer.
For more information about your account and specific features, don’t hesitate to reach out to your account representative or RingCentral global support.
*HD video meetings are not available to Fax and Pro customers

Becky - Community Support, Official Rep
-
1,692 Points
Posted 7 months ago
-
522 Points
1) If you create a RingCentral group text to multiple internal ringcentral users in the RC desktop phone application, when you are in the RingCentral mobile application, this text message conversation is completely gone. There is no indication that the conversation happened. Looking at the RingCentral Phone mobile app, the group text shows up no problem. This appears to be something that needs to be fixed.
2) I agree with MANY others in the community, the push of Glip into the product is way to over bearing. There are to many companies that don't need or don't want a collaboration tool set or they are just to large to allow their employee base to be doing what they want for security concerns.
RingCentral needs to provide a way to disable the glip functionality until a company desires to deploy it. There are to many options in the RingCentral mobile app that a downright confusing and that trick people into downloading the RingCentral app, for example you can "Send Message" which many would interpret as a Text since they are interchangeable terms. Nope, this will send a glip message and invite someone to download glip which no one externally is going to do.
Glip may seem like a trendy cool toy but it has a lot of things that the majority of RingCentral's customer base doesn't need or want.
-
852 Points
First: *STOP THE PRESSES" *HOLD THE ROLL OUT*
Replace the phrase "We are in the process of retiring.....***
Take a focus group of 20 RC administrative users with varying degrees of skill from large and small companies.. Half that already use Glip and half that do not. Get real world input from *LIVE USERS* to build the perfect product and scrap what the Ivory Tower Designers are trying to push. Record the focus group, and watch the faces of some users who have their RingCentral Phone removed without any notice, and present them with FKA Glyp, Ring Central App.
Keep Glyp Optional, or at least configure so Administrators can allow access only to the PHONE / FAX / Text. Don't try to be like Microsoft Skype, Microsoft ruined it, still trying to make it work with weekly updates that are annoying as all heck..
Fix it and have it 100% perfect before rolling out. Features working exactly like the RC Phone app before you even mention a roll out.
Beta test with 50 - 100 VOLUNTEER beta testers and get their input.
Go back to the drawing board, and make it right before you roll it out.
Consider basic features that work right are more important than new and improved features that many users probably won't use... ( I suspect this is going on now in the forum, but you can't see the people's faces when they try to figure out how to turn on the phone app, and visual reactions to everything else)
I know you paid a lot of money to acquire Glyp, and someone has a dream to recoup the investment. Make sure it is right so it doesn't have the opposite effect and cause a mass migration to another vendor.
Having a web based phone like Packet 7+1 X 7+1 is a nice idea, but afraid it could be affected by browser infections and redirects. VOIP is sensitive enough with the app, much less relying on ANY browser users want, IE, Edge, Chrome, Firefox, Opera, Dolphin etc. Maybeeasier to develop for 3 platforms, Windows, Mac, Linux than it is to develop for a myriad of browsers, or force users to use the one that works.
Thanks for the consideration.
Rickkee
-
280 Points
With the drive towards retiring the RC Phone and PC Meetings apps on Mobile and Desktop in the coming months/year, please can you review the feature gaps.
Upon testing the new RC combined app on a Desktop (Version: 19.04.8) I was unable to find a configuration for:
- Launch an external app or a URL on incoming call.
- No action when clicking a hyperlink in this format - rcmobile://call?number=+1XXXXXXXXXX
Both of these features are currently available in RC Phone Desktop. Will they be included in the RC Desktop app prior to your planned sunset of the RC Phone Desktop app?
-
578 Points
- The announcement did not include a roadmap. If this transition is scheduled for next year, then okay, that gives admins some peace of mind. Better yet, do a layered deployment like many other companies do, where admins can opt out of the first transition phase.
- I have been testing the new RC app for months, and although RC is introducing features at a fast pace, it still lacks basic functionality. For example, it doesn't yet support call queues or integrate my phone contacts.
David Parent, Champion
-
1,320 Points
-
110 Points
-
598 Points
We shall see.
-
186 Points
Cecile Glassy, Champion
-
21,800 Points
Forcing your entire customer base into using one unified app does not provide the same functionality which were in RingCentral Mobile and RingCentral Desktop for Windows with HeadsUpDisplay.
The new app based on the core product formerly named "Glip" does not offer adequate Enterprise Security options, including
*Mandatory virus scanning for attachments
*Capability for admin moderation of member messages
*Admin ability to limit attachments is "all or nothing"
*Admins cannot limit who may message "all members" in an organization.
*Admins cannot limit who may create message groups or populate message groups
*Many public entities require Message logging and preservation for legal cases.
Discontinuing RingCentral Mobile phone app and RingCentral Desktop for Windows with HeadsUpDisplay is particularly problematic for many customers who use the Desktop HeadsUpDisplay to manage and monitor their phone system traffic, this will not be a feature in the new renamed Glip app.
Despite comments and objections from a large number of users, RingCentral is forging ahead with this plan and not giving customers a specific date for when this forced change will be implemented. This opens the way for other VOIP vendors to step up and offer better customer responsiveness and engineering solutions that work for their customer base.
I see this as very unfortunate for a company that has consistently led in the Gartner Magic Quadrant for years and it does not bode well for customers under long-term contracts with RingCentral.
-
852 Points
Mobile app is scheduled to deploy Q3 of this year.
RC Desktop app will not begin deployment until sometime in 2020.
I, along with many others have with panic and anxiety expressed concerns.
Hope this calms the herd, I don't care if it is a single app or multiple as long as the "Enhancements" provide the functionality and security of the current apps.
I think the subject of this discussion could have been better communicated ....
"We are currently working on consolidating the two applications into one for ( benefit, benefit, benefit here) sometime in Q3 2019 / Q1 2020.
We are seeking community input in regards to the currently, (prematurely renamed) RingCentral App in order to deliver the best-in-class Telephony, Video Meeting and communication app in the industry. We welcome your input in regards to the current RingCentral App, and we will be making many changes with respect to your input....
Keep up the good work RingCentral, I know you will do this right.
RC
-
872 Points
We are using Glip as a communication tool, but the only way these users can access it is via the desktop app - plus some users just find desktops simpler to use than a mobile device.
Why retire desktop apps?
And as already mentioned by so many, there is still ALOT of work to do to bring the Glip/Ring central app up to speed with the old apps. There are so many threads on the community that refer to missing features!
If you have a community, please at least listen to it and act on their feedback.
-
292 Points
Saadet, Employee
-
68,042 Points
While this effort is focused on the mobile app only, we do have plans to retire the desktop apps in the future, but not until feature parity is reached. Rest assured that we'll notify you in advance to give you ample time to prepare for this transition.
Cecile Glassy, Champion
-
21,800 Points
UPDATE::: 2019-06-10 had a long teleconference with some of the RingCentral Mobile App team at RingCentral yesterday.
It would seem the communications about transitioning to one unified app did not make it clear enough for a lot of us to know the Mobile App is still in development and they are looking for what changes to the Mobile App can align best with use for all their customer base, including Enterprise Security needs. Stay Tuned for further info.
http://ringcentraladminusersgroup.org/faq/glipsec.html
-
2,252 Points
-
122 Points
Saadet, Employee
-
67,790 Points
-
272 Points
Will it be possible to turn access to Glip off and remove it completely from the UI in both mobile and desktop apps? Companies don't like having a whole class of product pushed to them without any choice - especially when other tools like Slack or Teams exist.
If the intention was to create a reason for your customers to stay with RingCentral, then I can't help but feel this will backfire - if it's not done well, then this will be the sole reason for us leaving.
Saadet, Employee
-
68,062 Points
Q. Can I turn off team messaging/Glip?
A. Yes. As part of the transition, we will be introducing the ability for admins to turn off feature access for users in the RingCentral mobile app.
-
272 Points
Cecile Glassy, Champion
-
21,800 Points
@David Phillips see our blog about the reasons we have decommissioned all use of GLIP in our organization - you can request your Customer Success Manager to have is fully disabled for all users organization-wide.
http://ringcentraladminusersgroup.org/faq/glipsec.html
-
272 Points
-
628 Points
Please advise on how this is going to be released.
Saadet, Employee
-
68,042 Points
Like I've mentioned before, we will be making this transition over a period of time. While the migration date will vary depending on your account, you'll receive a minimum of 2-3 months advance notice via email with specific details regarding your confirmed migration date as well as additional resources to guide you through the process :)
For the RingCentral Phone mobile app, we are also sending out a series of targeted in-app notifications to alert your users of the upcoming transition and encouraging them to switch to the new RingCentral mobile app.
-
202 Points
-
2,182 Points
Thanks for the specific date.
-
2,182 Points

-
2,182 Points
-
2,182 Points
Saadet, Employee
-
67,790 Points
-
268 Points
-
80 Points
This makes direct messaging texts very difficult to keep track of for end-users when switching between the apps for continued conversations.
The RingCentral desktop app should have the ability to recognize if the number if it's associated with a RC personal contact or an Outlook contact just as the RC mobile app does.
-
2,182 Points
Saadet, Employee
-
67,790 Points
-
628 Points
We keep hearing that the mobile app is going to undergo this development but that the desktop app is still months away from this transition. THEN WHY ARE YOU HIDING THE RC PHONE DESKTOP APP IN YOUR "TOOLS/DOWNLOADS" SECTION? We had a new employee start last week and they went through the process of downloading all of the applications for their phone and computer. However, the only apparent DOWNLOAD button on the desktop page downloaded the RingCentral application.
He came to me to ask a question on the system. When I demonstrated the method, he was wondering why my phone software looked different from his. He had the RingCentral app. I went to the page and realized the issue AND I STILL DID NOT SEE THE LINK FOR THE RC PHONE DOWNLOAD. Finally, after having to thoroughly read all of the small text, I found the hypertext link on the page to download the RC Phone application.
This is just unacceptable. We need this fixed right away......PERIOD. Please get your act together. You are sending very different information to your user base than you are posting on your web pages and in this community space. This is a persistent issue with RingCentral and our staff is at its end with these ongoing issues.
Bob Robinson, Champion
-
4,402 Points
On a related note, I have to say that I'm disappointed that the new desktop app is getting such second-class treatment (we'll get to it when we are done updating the mobile app). RingCentral's analytics must show that desktop app usage (either RC Phone or RingCentral Glip) lags way behind mobile use?
Jessica - Community Moderator, Official Rep
-
9,072 Points
We appreciate your feedback. We've let the web team know of your concerns and they're looking into this. In the mean time, feel free to direct users here: https://support.ringcentral.com/s/download?language=en_US.
Thanks!
-
330 Points
It is still impossible to answer an incoming call forwarded to a call group from the RC app. The call immediately drops and the caller is seemingly sent into purgatory. Is there any plan to fix this, it's been an issue for around 2 years now?!?
Just to clarify, this is an issue with the mobile app only, not with the desktop app.
- 60 Points
- 62 Points
Recently, we received an email telling us that the issue that we're having is a "normal behavior" and a "system limitation" of the Glip app. We are deeply concerned what would happen when the time comes that we are no longer able to use the old Ringcentral phone and be forced to use the Ringcentral Glip app.
Jessica - Community Moderator, Official Rep
-
8,738 Points
There are no current plans to retire our separate business desktop apps just yet, including the desktop phone app. The transition on desktop will only begin after we close all the feature gaps in the RingCentral desktop app.
-
588 Points
We have been focusing on the mobile application and have noticed that the MEETINGS functionality is lacking the ability to see a shared screen and also be able to share your phones screen in a meeting. So while there are some features in the mobile application that are improvements, if the full functionality is not there, it becomes difficult for us to train our staff how to use these applications when they are losing features and may have to switch between apps to do what they are currently used to.
I too have been discussing these types of issues with the Development Team and we are anxiously waiting to see how these things resolve themselves.
Jessica - Community Moderator, Official Rep
-
8,738 Points
All desktop apps will remain until we've ensured that feature parity has been meet in the transition to the unified RingCentral app.
-
588 Points
I understand that. I just wanted to understand if the call forwarding issue noted above was on the desktop application or the mobile application. We are testing the updated mobile application to see if we want to push it out to our staff and have been talking the RC developers on issues we have been noticing. We have not tried to forward calls so needed to see if that is something we need to pay attention to. We are a long way away from pushing out the desktop app.
Thanks,
Carl
Danno, Champion
-
28,512 Points
The problem is - the temporary DID number has an intercept message on it now.
In my call to Support; I was instructed to log out and log back in; then delete APP and re-load APP; then hard reset my iPhone; then verified every little nuance of programming fields as well as made numerous changes - still showing disconnected temporary DID number.
So, while I was on hold, as the tech entered a support ticket, I deleted new RC Mobile APP and reloaded old Mobile APP - and behold, the correct DID number shows up. We are in the process of notifying all the company users to delete new APP and load old APP. What a total waste of time!
So again, I beg of you, do not retire the old APP, i.e., the one that works - so we are not forced to use the new one - the one we have nicknamed the Elizabeth Warren Memorial RC APP.

Danno, Champion
-
28,512 Points