At RingCentral, our number one priority is keeping you productive while making our solutions easy to manage. In response to customer feedback, we are unifying our separate business apps into one application, the RingCentral app.

We’re beginning the process of retiring our Phone and Meetings apps and bringing those capabilities into the RingCentral app. The first step in this process is to retire the mobile apps by April 2020.
There are no current plans to retire our separate business desktop apps just yet. The transition on desktop will only begin after we close all the feature gaps in the RingCentral desktop app. Until then, you will still be able to use the RingCentral Phone desktop app for advanced calling features such as HUD and the standalone RingCentral Meetings desktop app.
This past August we began the process of transitioning users to the new RingCentral app. Accounts are being migrated over a period of time, similar to how we roll out our quarterly feature releases. Once your account has been migrated, the unified RingCentral mobile app will be made the default app for phone calls and video meetings. This means all your calls and meetings will automatically launch with the integrated experience from inside the RingCentral app so you no longer need the separate business apps. We plan to complete this process by April 2020, at which time no further upgrades will be made to the mobile apps. The apps will remain on the app store for a period of time before they are removed.
About 2-3 months prior to your scheduled transition date you’ll receive an email notification with complete details including the exact date your account will be transitioned to the new app. If you are unsure of who receives product notifications you can check which users are designated as admin users within the Admin Portal at service.ringcentral.com. In addition, users will receive messaging inside of the old RingCentral Phone mobile application letting them know they will need to transition to the new app by a certain date.
We’ve also put together some resources to help make your transition as effortless as possible. Here are some: P.S. As a gentle reminder, this transition applies to the mobile app only. You will still be able to use your RingCentral desktop apps.
FAQ
Q. When will this affect me?
A. This past August we began the process of transitioning users to the new RingCentral app. Accounts are being migrated over a period of time, similar to how we roll out our quarterly feature releases. We plan to complete this process by April 2020, at which time no further upgrades will be made to the mobile apps. The apps will remain on the app store for a period of time before they are removed.
About 2-3 months prior to your scheduled transition date you’ll receive an email notification with complete details including the exact date your account will be transitioned to the new app.
Q. I use advanced calling features like HUD which aren’t yet supported on the unified RingCentral app. How will this impact me?
A. You will still be able to use all these features on the desktop RingCentral Phone app as we have no plans to retire this until all of the features have been integrated into the new unified RingCentral app.
Q. Can I turn off team messaging (Glip) in the RingCentral app?
A. Yes. Starting in mid-November, admins will have the ability to hide or remove the Message tab within the RingCentral mobile app. To do this, you must first contact support to enable the permission for your account. Once enabled, you will be able to turn on/off access to team messaging for users through your RingCentral Admin Portal.
Q. Who is impacted by this change?
A. All customers who are currently using RingCentral Phone and RingCentral Meetings on their mobile devices will be impacted.
The transition is only for mobile only, so you may continue to use the RingCentral Phone and RingCentral Meetings app on desktop.
Q. What if I still want to use the apps after they have been retired and removed from the app store?
A. You will be unable to continue to use RingCentral Phone app after your transition date. All RingCentral meetings will automatically launch from within the new unified RingCentral app, leaving you no need to use the standalone app.
If you need assistance with timeline or would like to delay this for business reasons, please contact your account manager or RingCentral global support.
After the app store removal date, you may continue to use the meetings app if you so choose but keep in mind that support for these will be limited.
Q. How do I install/get the RingCentral app?
A. You can download the RingCentral app here. Your users will soon receive in-app notifications pointing them to the RingCentral app in their app store.
Q. Can I still use my existing login credentials?
A. Yes, you’ll still be able to use your existing credentials to log in to the RingCentral app.
Q. Will all my data still be available once I transition to the RingCentral app?
A. Yes, all your existing data will be available in the RingCentral app
Q. What features do I have access to in the RingCentral app?
A. You will still have access to features you know and love plus team messaging, HD video meetings,* task management, and more. Existing RingCentral Office customers will now also have access to additional functionalities including multi-party calling, custom ringtones, and warm transfer.
For more information about your account and specific features, don’t hesitate to reach out to your account representative or RingCentral global support.
*HD video meetings are not available to Fax and Pro customers

Becky - Community Support, Official Rep
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1,692 Points
Posted 7 months ago
Chris Duquette, Champion
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16,778 Points
Cecile Glassy, Champion
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21,800 Points
This is a huge problem for our organization as use of GLIP is banned throughout due to lack of Enterprise Security which is not compliant with our network requirements. How is RingCentral going to accomodate this for us? Previously, we were told we would always still have access to a version of the RingCentral software without GLIP being visible to all users - this creates a huge number internal helpdesk tickets and failed logins as users attempt to login to GLIP instead of RC Phone.
http://ringcentraladminusersgroup.org/faq/glipsec.html
Becky Higgins, Employee
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166 Points
Hi Cecile, we appreciate your feedback! We are starting this transition with our mobile apps first, and continuing with the desktop versions in 2020. In the case of team messaging capabilities, we understand flexibility is important and organizations will be able to turn team messaging chat functionality on/off in both (mobile/desktop) versions. The admin features you have previously mentioned are a part of our roadmap.
In addition I wanted to share the latest version of our RingCentral App security white paper that addresses many of the Enterprise security concerns that come up for folks.
Cecile Glassy, Champion
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21,676 Points
Bob Robinson, Champion
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4,426 Points
Bob Robinson, Champion
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4,426 Points
Saadet, Employee
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68,062 Points
Shelly Roth, Champion
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1,964 Points
Bob Robinson, Champion
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4,426 Points


Bob Robinson, Champion
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4,426 Points
Shelly Roth, Champion
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1,964 Points
Bob Robinson, Champion
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4,426 Points
Chris Duquette, Champion
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16,778 Points
Saadet, Employee
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68,042 Points
Chris Duquette, Champion
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16,778 Points
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852 Points
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590 Points
Saadet, Employee
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67,790 Points
Lisa, Champion
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1,930 Points
Saadet, Employee
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68,062 Points
Q. Can I turn off specific features I don’t want my users accessing (e.g., team messaging, meetings, calling, etc.)?
A. Yes. As part of the transition, we will be introducing the ability for admins to turn off feature access for users in the RingCentral mobile app.
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628 Points
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716 Points
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186 Points
Becky Higgins, Employee
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166 Points
Cecile Glassy, Champion
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21,738 Points
@Becky HIggins
Characterizing this problem as being "disruptive" is not accurate. The product offering does not WORK for many many people and has huge gaps in Enterprise Security. This is the first and largest product mis-step RingCentral has made since going into business, watch your customer count go down if you force this on everyone.
http://ringcentraladminusersgroup.org/faq/glipsec.html
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434 Points
Doesn't seem like RC gives a damn, tough. Really disappointing & feels like a bait & switch vs what we were sold.
Bob Robinson, Champion
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4,402 Points
Bob Robinson, Champion
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4,402 Points
Since we use Office 365 as a key component of our infrastructure and have already generally adopted Teams, adding that same function via RC is going to be confusing so we will potentially turn that off. We do look forward to a unified RC app that will bring meetings and telephony (including SMS and fax) all into one app that can be installed on multiple user desktop devices...just hope it's something better than what I'm currently seeing.
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260 Points
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132 Points
Saadet, Employee
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67,790 Points
There are some screenshots below :)
1)

2)

3)

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202 Points
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80 Points
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162 Points
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2,182 Points
Saadet, Employee
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67,790 Points
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130 Points
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130 Points
Saadet, Employee
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68,062 Points
However, the Product Team will be working towards feature parity for the desktop app. So I believe the HUD would be present there, however I haven't heard a solid answer on that yet. As I learn more details in the coming months I'll share :) Follow this thread since I'll post updates specifically about HUD there.
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164 Points
Becky Higgins, Employee
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166 Points
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798 Points
Once again, it's an item that is apparently being looked at -which seems to be the case with (too) many things?.......
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434 Points
RingCentral Phone is so much better than Ring Central. Clean UX and functions perfectly as a VoIP phone client.
The Ring Central app looks like a cheap Slack ripoff and has a terrible UX (e.g. all of the screens that have no save or close not to mention it stinks as a phone app).
Cannot imagine that real customers told you to do this.
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2,054 Points
Unfortunately, it also appears to be the most non-productive coding trend ever a.k.a. the new standard. AOL Instant Messenger was more productive than Slack is.
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160 Points
Your mobile app is just awful. This is the dumbest thing I have ever seen and judging by the responses here i believe the majority of your customers agree. I use the desktop meeting app once a week to have a face to face with my remote workers. Am I supposed to now tell them to install ANOTHER app on their private cell phones and hold them up for the hour we meet for ? That Glip piece of garbage is the worst. I am an MSP and a reseller. I have only sold your service to a couple of clients mostly based on the desktop app video conf call feature. When they call me to complain whos number should i give them , Maybe i will had out my reps direct line and tell them to call him. This is so stupid.
Becky Higgins, Employee
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166 Points
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528 Points
and considering that Glip is free and Ringcentral is not, will Glip users have to pay a subscription?
J.B. Ferguson, Champion
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37,254 Points
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160 Points
J.B. Ferguson, Champion
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37,254 Points
DISCLAIMER-I am NOT a RIngCentral employee, nor do I work for RIngCentral in any capacity.
While I agree that text auto-response would be a great feature, I can say, almost without reservation, that the text functionality will never "be turned off totally."
The fact in this day and age is, texting *IS* used in business environments by MANY businesses. While your business may not use it doesn't mean it's not a vital function of the business world. You cannot say "Plus business should NEVER be conducted over text." as that is your opinion. Further, many businesses are using mobile phones and desktop or web apps for communication and completely doing away with desk phones. You cannot unequivocally say that "...these are business desk phones not cell phones."
Just the fact that you used the mobile app to send a response to a text shows that they are not texting a desk phone because if you only had a desk phone you would never see the text. The people you are responding to know that you are not responding from a desk phone.
I don't say the above to provoke a war of words...it's just that you will find that your text requests will fall on deaf ears since UCaaS (Unified Communications as a Service) encompasses multiple channels of communication all unified together...including voice, text, e-fax, video, collaboration functionality and more. If you only use desk phones my recommendation would be to delete the mobile app and any softphone apps and you will not see any texts and won't need to respond to them.
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160 Points
Bob Robinson, Champion
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4,254 Points
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160 Points
J.B. Ferguson, Champion
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37,254 Points
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162 Points
Saadet, Employee
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67,790 Points
We encourage and appreciate our Community members' involvement :) It's important for you all to have a place to communicate, collaborate, and share perspectives.
RingCentral has a wide variety of customers and each have different business requirements. As a company, we do our best to meet the needs of many, it does take time to add all of the features needed/wanted, and we appreciate our customer's patience while we grow.
Victor, I would highly encourage you to contact your Account Manager regarding your specific concerns. As always, my team will continue to monitor this forum and provide the feedback to our Product Team.
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2,182 Points
All of the businesses here don't have wildly different foundational communication requirements.
Everything stems from the basic phone/sms/fax functionality common needs we all share. In fact, there seem to be only 3 groups here:
1. Businesses who interact mainly with external clients/employees
2. Businesses who interact mainly with internal employees/clients
3. Businesses who do both
By pushing a new internal-oriented "homebase" app that doesn't currently have all previous basic capabilities to interact with external clients/employees, RC has created a sense of abandoning it's first and arguably largest base.
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434 Points
So don't FORCE Glip on those of us that ONLY use your voice/sms/meeting features!
Bummer that this is just getting lip service.
Becky Higgins, Employee
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166 Points
Becky Higgins, Employee
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166 Points
Cecile Glassy, Champion
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21,632 Points
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162 Points
Saadet, Employee
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67,790 Points
Lisa, Champion
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1,930 Points
When will the desktop app be available in 2020? As our Admin, I would like to be able to test it before they use it. Very few people on our team currently use the mobile app. One of the main reasons for that is that if a personal call comes through during their work hours, their RingCentral call gets interrupted. This is not good for business or for those who like to keep business and personal separate like me. For security purposes, there is nothing on my personal cell phone that pertains to work. Of those on our team who do not use the mobile app, it is because they HAVE to use the Ring Out option. Which brings me to my next question...
Is the Ring Out option still going to be available? Everyone on our team uses this ONLY. If it is going to become obsolete, we will need to start looking for a different company now before it is unavailable for our business.
As I have said in a previous comment, our team will not use Glip and therefore this update makes RingCentral more of a hassle than a help to our team. Especially with the security concerns like Cecil voiced above.
I am not trying to be difficult at all and am willing to work with how RingCentral thinks things need to be changed to improve. In addition, I also think that it is important for RingCentral to listen to its customers before making changes and trying to fix things that are working well. RingCentral has a wide range of clientele who use its services on varying capacities. Please keep this in mind when going through your process of making changes as your changes affect everyone.
Thank you for your service and your time!!
Saadet, Employee
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67,990 Points
Good news! RingOut is coming for the mobile app in Q3 (as long as there are no hiccups in the roll out schedule) and it will also be available next year for the desktop app.
Totally understand that you don't want to use the Glip team messaging feature - you can turn that off :) Talk with your Account Manager so that they can help get that setup for you and your users.
You're not difficult at all! As always, thanks for your feedback :) and I love having you here on Community. You actually brighten up my day a lot :D
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186 Points
Cecile Glassy, Champion
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21,686 Points
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
2019-10-28:::
You can have GLIP turned off by submitting a Support Case or having your Customer Success Manager get it disabled.
That is how we handled turning off GLIP entirely.
Unfortunately the Service Web Login page drives folks to attempt logging into GLIP first - we have had to send this pic to hundreds of our users every day
Feel free to copy and use our graphic if you need to direct your users the same way

Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html
Chris Duquette, Champion
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16,778 Points
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472 Points
Bob Robinson, Champion
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4,254 Points
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126 Points
The footer navigation on the Phone app should have been the first thin included when adding the phone to the RC app. Ability to one click SMS, Video conference, Call Conference, Fax etc is such a nice usability function. Why wouldn't you include that?
Bob Robinson, Champion
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3,338 Points
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112 Points
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528 Points
(not to mention I do not understand why Glip is actually named Ring Central after installing it)
Cecile Glassy, Champion
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21,632 Points
Saadet, Employee
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67,790 Points
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528 Points
Saadet, Employee
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67,790 Points
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80 Points
- 60 Points
Thanks!
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2,096 Points
Cecile Glassy, Champion
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21,478 Points
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126 Points
So in the meantime, I have to route 95% of the calls I get to the customer service queue (extension 2). Unfortunately, the RingCentral app doesn't support forwarding to the queue. From the RC Phone app, it works great (predictably, everything works great in that app really).
I also find it very difficult to use the RingCentral app for text messaging. Having text messages buried in a sub-menu while Glip is promoted to occupying prime real estate is tough. We do not use Glip (except accidentally) and would love to instead surface the text messaging functionality we use all day every day. I hope consideration is given to those of us (all of us?) that don't need or want Glip enabled and occupying such prime real estate in the interface.
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2,096 Points
In terms of interoffice communications, Glip is a large step back from Slack, which is free. I don't see any advantage of using Glip over Slack, which everyone was already using anyway before RC bought Glip. If Glip does ever get updated to a complete basic phone/SMS functionality, we will be turning off the interoffice Glip communications portion as well.
Saadet, Employee
Chris Duquette, Champion
Chris Duquette, Champion
Saadet, Employee
Yes, the RC app does have a Presence feature that will let others know when you're on a call or in a RC Meeting. You can also SMS from the RC app.
Cecile Glassy, Champion
NOTE we have also recently adopted the BlincLight MIni for online presence indicator. This hooks directly to your computer for use with the RingCentral HeadsUpDisplay app - and shows if you are on the line, available or DND to others walking through your work area or office so they can tell you are On The Line or not
This device is on a USB cabled connection, the device about 3" tall, and has a RingCentral specific set of drivers etc. - it runs about $55.00 USD per unit - unless you buy in bulk (over 20 units) then the per unit price goes down
https://embrava.com/products/blynclight-mini
Mike Gustavson
Todd Shoemaker
Becky Higgins, Employee
Carl
I also want to reiterate some other comments from people in this thread. We were also told directly by RingCentral executives that while the goal was to move to the RingCentral app as a single source, the current mobile and desktop apps would remain available. Our concern was that the RingCentral app (Glip) has never functioned as we have liked and we have avoided using this application completely.
Please advise how this is going to maintain our services without interruptions.
Carl
Elyse
ACCOUNT
David Parent, Champion
Saadet, Employee
The Product Team is aware of the contacts syncing issue and they're working hard to fix this.
As Becky mentioned in the Q&A section, you will be able to turn off the Glip functionality.
Bob Robinson, Champion