Transitioning to the RingCentral app

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  • Announcement
  • Updated 2 weeks ago
  • (Edited)
Updated - 5/21/2020 

As our efforts to transition users to the new RingCentral app continue, we’re continuously updating this post with the latest information. Be sure to check back on the original post and FAQs for updates!

At RingCentral, our number one priority is keeping you productive while making our solutions easy to manage. In response to customer feedback, we are unifying our separate business apps into one application, the RingCentral app.



In August 2019, we began the process of retiring our Phone and Meetings apps and bringing those capabilities into the RingCentral app. The first step in this process is to retire the mobile apps by the end of 2020. 

There are no current plans to retire our separate business desktop apps just yet. The transition on desktop will only begin after we close key the feature gaps in the RingCentral desktop app. Until then, you can continue using your current desktop apps (RingCentral Phone and RingCentral Meetings) as usual. 

What the transition process looks like

Starting August 2019, accounts are being migrated over a period of time, similar to how we roll out our quarterly feature releases. Once your account has been migrated, the unified RingCentral mobile app will be made the default app for phone calls and video meetings, on top of team messaging. This means all your calls and meetings will automatically launch with the integrated experience from inside the RingCentral app so you no longer need the separate business apps. We plan to complete this process by the end of 2020, at which time the app will be completely removed from the app store. Until then, no additional updates will be made to the mobile apps. 

What communication is in place

About 2-3 months prior to your scheduled transition date you’ll receive an email notification with complete details including the exact date your account will be transitioned to the new app. If you are unsure of who receives product notifications you can check which users are designated as admin users within the Admin Portal at service.ringcentral.com. In addition, users will receive messaging inside of the old RingCentral Phone mobile application letting them know they will need to transition to the new app by a certain date.

We’ve also put together some resources to help make your transition as effortless as possible. Here are some:

P.S. As a gentle reminder, this transition applies to the mobile app only. You will still be able to use your RingCentral desktop apps.

FAQ

Q. When will this affect me?

A. We began this process in August 2019 and plan to complete it by December 31, 2020. Accounts are being migrated over a period of time, similar to how we roll out our quarterly feature releases. No new updates will be made to the legacy mobile apps. The apps will remain on the app store for a period of time before they are removed.

About 2-3 months prior to your scheduled transition date you’ll receive an email notification with complete details including the exact date your account will be transitioned to the new app.

-----------------

Q. Who is impacted by this change?

A. All customers who are currently using RingCentral Phone and RingCentral Meetings on their mobile devices (both iOS and Android) will be impacted. 

The transition is for MOBILE ONLY. You can continue to use the RingCentral Phone desktop app (for advanced calling features like HUD) and the RingCentral Meetings desktop app.

We have no plans to retire our separate business apps for desktop until key features have been integrated into the new unified RingCentral desktop app

-----------------


Q. Can I turn off team messaging (Glip) in the RingCentral app?

A. Yes. Please reach out to your account manager or contact support with your request.

Starting in December 2019, admins have the ability to remove the Message tab from the navigation within the RingCentral mobile app. 

To do this, you must first contact support to enable the permission for your account. Once enabled, you will be able to turn on/off access to team messaging for users through your RingCentral Admin Portal.

-----------------


Q. What if I still want to use the apps after they have been retired and removed from the app store? 

A. You will be unable to continue to use the RingCentral Phone app after your transition date. All RingCentral meetings will automatically launch from within the new unified RingCentral app, leaving you no need to use the standalone app. 

If you need assistance with the timeline or would like to delay this for business reasons, please contact your account manager or RingCentral global support.

After the app store removal date, you may continue to use the meetings app if you so choose but keep in mind that no additional updates will be made to the app. 

-----------------


Q. How do I install/get the RingCentral app?

A. You can download the RingCentral app here. Your users will soon receive in-app notifications pointing them to the RingCentral app in their app store.

-----------------

Q. Can I still use my existing login credentials?


A. Yes, you’ll still be able to use your existing credentials to log in to the RingCentral app.

-----------------


Q. Will all my data still be available once I transition to the RingCentral app?

A. While most of your existing data will be available in the RingCentral app, only meetings with a calendar integration will be visible. Any meetings scheduled directly in the separate business apps via methods such as “copy link” will not transfer over.

-----------------


Q. What additional features do I have access to in the RingCentral app?

A. You will still have access to features you know and love plus team messaging, HD video meetings,* task management, and more. Existing RingCentral Office customers will now also have access to additional functionalities including multi-party calling, custom ringtones, and warm transfer.

For more information about your account and specific features, don’t hesitate to reach out to your account representative or RingCentral global support. 

*HD video meetings are not available to Fax and Pro customers






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Posted 1 year ago

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Clay

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Seriously, how do I even initiate a phone call in the iOS app?  I see in another thread that there's supposed to be a "call" button on the bottom menu, but it's never been there for me.  I've uninstalled and reinstalled the app multiple times since this announcement was made, and I've never seen any method for using this godforsaken app to make phone calls.  Oh, and the app always has a red badge on it showing 99+ because I get notified of every call that comes through the company, for some reason.  So whether the call was to me or not, and whether it was answered or not, I get a missed call badge added to the app.  So annoying!!

This app is GARBAGE!!

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Danno, Champion

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Oh, it's easy.  Here's the three step process.

1. De-install the new APP
2. Re-install the old APP
3. Make your call
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Clay

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I know, right??  The only reason I even re-installed it today was to capture that screenshot.  After I dig around a bit longer to confirm my suspicion that the app is still a total dumpster fire and CF, I'll be uninstalling it again.
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I'm trying to give it a go (actually even uninstalled the old RC Phone app) but inconsistencies like this make me nervous.  The only thing I can think is that your organization hasn't enabled calling features for the new RingCentral app?
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Clay

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Ok, fair enough.  But here's the million dollar question?  Why should a user have to enable calling features when calling features are the PRIMARY REASON FOR THE EXISTENCE OF RINGCENTRAL??
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Clay

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And how does one enable this feature?  Shouldn't, oh, I don't know ... paying my bill ... be enough?
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Well they are going to, at some point, have admins be able to enable/disable a number of the components of the new RC unified app, so you likely will see more of that idea, not less.  My guess is that they made it a manual enable when they first added phone features to Glip for people that were already using RC Phone and didn't want calls hitting both apps.

You hit on a key concept, though, that I think RingCentral might be missing.  The primary adoption of RingCentral is more than likely that the person or company needs business PHONE service.  For me, the new RC unified app will be successful only if it can be configured to have PHONE functions front-and-center.
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Bob Robinson, Champion

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In the RingCentral (Glip) desktop app, an admin can go to File > Administration then toggle on "Enable Phone Features" under Company Settings.
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Rickkee

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Bravo, Well said. The clients purchase it for the phone capabilities
Wishing this is something that all customers want and need is simply that.  A wish.
Make it the best PHONE APP, with an ability to turn on the other stuff, don't push it like Microsoft TEAMS which is why I think it is being pushed. 

Teams is a collaboration app, with phone Skype as  a secondary feature.
RingCentral shoud be the opposite of that.  Phone App with ability to turn on and other all the other distracting stuff.  We use Trillian for collaboration, for the simplicity and Skype for most all our clients.    I cannot fanthom trying to convince my customers to sign up with a free Glyp account to work with us.  Or Teams, or anything else.
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Clay

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So wait ... in order to enable a feature on the app they're forcing us to use, I have to download the app they're *not* forcing us to use?? :'D
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Bob Robinson, Champion

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Never thought of that ... @sadeet how would someone enable or disable phone through Glip without installing the desktop version?
MY "NEW FEATURE REQUEST" -- A CONVERSATION WITH RingCentral SUPPORT.

--12:45--

Hello! 
I am RChee - a chatbot. I can understand you best if you ask short questions, one at at time. 

RC: How can I help you?

Real person please

RC: I'll transfer this chat to a live agent. So they can locate your account please provide your RingCentral main phone number.

How do I hide the Messages Tab on the "new app" and add a Voicemail tab at the bottom, like the old Phone app?

RC: Thank you, and while you wait, what is your name?

Jason

RC: Hi, Jason.

RC: [Real agent: Polixenia]

RC: I understand you have a concern about the RingCentral app, correct?

Yup
My direct question is above.

RC: Checking it now.
RC: One moment please.
RC: Are you referring to Direct Messages?

The new "Messages" tab (bottom left) on the new app. I don't want it, don't need it, wasting space, and want the Voicemail tab back on the bottom tab. Hate having to reach up to the "top tabs" to select Voicemail vs. Calls.

RC: I see it now.

The old RC Phone app was perfect. Now forced to use this new app but don't want Message tab. And would like Voicemail and Calls on the bottom so easy to switch one handed.

The app should have a way to CUSTOMIZE the bottom tabs to make it look and work like the old RC Phone app

Never wanted or needed this new "Team Message" feature.

RC: I understand. Thank you for your feedback. I'm afraid we are not able to remove the "Messages" tab and having the "Voicemail" tab at the bottom is not available as well.

RC: That would be a great addition to our services, though.

Addition?
It was already part of your service for like 10 years
The "addition" is the silly "Message" tab

RC: I understand. What I mean is with the new app that we have. We recommend that you submit a Feature Request by logging in to our Community Site.

That's the "addition" that needs to be REMOVED
How about you submit the feature request for me? How about that?

RC: I can do that.

Or escalate this to an engineer
or management
or both
?

RC: I can log in to our Community Site and submit a Feature Request, but it would still be best if you are the one logged in to it and request for it. To do that, please go to http://www.ringcentral.com/community. This would help us prioritize the development of new features, so our Product Enhancement Team can work toward he availability of this feature.

"New Features"?
Ahem.

RC: They are still considered new as they were not available previously. We don't have the capability to customize the icons at the bottom.

But the Voicemail tab was at the bottom forever. It's not new. This is a usability issue, of an already expensive service we use every day.
Is the new RingCeteral becoming the "iTunes" of phone apps? How many features are going do be shoehorned into a single app? Soon have Music streaming tab? Maybe some games to pass the time?

---1:20---

...

---1:25---

A "Dating" tab might be useful too, huh?
Maybe RingCentral could buy Tinder or Grindr and add a tab for that.

RC: While we are sunsetting the RingCentral mobile apps first, the desktop apps will be retired later once feature parity is reached. You may continue using the RC Phone Desktop App until the first quarter of 2020.


I'm talking about the MOBILE APP.
I need to access the Voicemail tab with one hand.
At the bottom tab bar.
And don't need the new Message tab that is wasting space in a "Phone" application.
My thumb can't reach the "top tab bar" which makes the functionality convoluted.


RC: I received a word that turning the messages off via the RC app will be available in the future. As for the voicemail tab, I'm afraid we don't know yet when that would be available, which is why we are requesting you to post in our Community Site about this.

OK will do!
You might strongly suggest this to the "powers that be" as well.

It only make sense to have the voicemail tab reappear when Messages is hidden, as there will be space for it then!

RC: I understand your concern. I will make sure to pass this along.

Thank you!

RC: No worries, Jason. Do you have other questions for me?

No, that is all for now.

RC: Thank you as well for chatting with us today. Let me just take this opportunity to let you know about our Support Site. You can visit us and learn more about RingCentral at https://support.ringcentral.com.

RC: I'll be closing our chat session now. Have a great day and a nice weekend. Take care. Bye.


(Edited)
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ACCOUNT

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Glip will be retired once the main Tinder/Grinder app has reached feature parity.

(Edited)
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Rickkee

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Install the new RingCentral App?   Nah, Swipe Left.
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Rickkee

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Okay, I drank the koolaid, not so bad until I tried to find my text message history.  It seems the only way to get to text message history is to pull up the contact I was texting.  Not only that, it is hard to get to, have to go to contacts and search.  With the Desktop app and old, fully functional, LEGACY app, I get all messages in chronological order.  What am I missing here? 

Where's my text history at-a-glance?

I tried, really tried for the most of 3 days, hopefully I can still upgrade to the WORKING legacy from the Pre-BETA, not ready for production app.
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Carl

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Rickkee,

If you are on the Android mobile app, the text history is on the CALL tab at the bottom, then the TEXT tab at the top.  This gives you your text history by contact in chronological order.

From the start of this comment, I am still waiting for the MESSAGE tab at the bottom to be hidden.  I have been in contact with 3 people at RingCentral who have told me this is now available, but, I have been unable to find this process and they have not responded to my emails.

Carl
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That's a solid question. I can see a chronological history of calls, voicemails, faxes, and recordings.  Can't seem to find it for text messages.  Doesn't seem any part of the 'Glip' portion of the app provides that type of look, for texts or team messages.
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Bob Robinson, Champion

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Carl, that's the same for the iPhone app.  On the desktop app, it doesn't seem to be an option.
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Cody Tousignant

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We've been with RC for about six months and have had regular call quality issues with the RingCentral App on mobile devices; most frequently, we get delayed audio and even repeating audio (e.g. a team member says hello and then 2 seconds later it repeats hello to the person on the other end) regardless of whether a user is on cellular or WiFi. We've also been having a number of issues with the RingCentral (Glip) desktop application that have led to loss in productivity. However, RingCentral support's answer to the majority of our issues is to use RingCentral Phone on the desktop.

Since we haven't found a solution to our mobile call quality issues, I decided to test RC Phone with a portion of my team. I've already received confirmation that there are no call quality issues, echoes, repeats, or delays, and that the overall call quality is far above the RingCentral App.

I want to move my entire team to RC Phone for their mobile devices, but fear the the, "We plan to complete this process by April 2020, at which time no further upgrades will be made to the mobile apps. The apps will remain on the app store for a period of time before they are removed." At this point, I'm willing to risk the app shutting down at some point this year so that my team can use their mobile devices.

With that, does RC Phone's voice/calling run on a different platform or codec than that of the RingCentral App's? I need to figure out why RC Phone seems to be exponentially better and more reliable with phone calls on mobile devices before the app dies out!
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Rickkee

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Since upgrading to the latest version, all my personal phone numbers are formatted as +40 (76) 999-9999 and do not dial out.  I have to manually dial the 1, then the phone number  1407999999 to make a call.  It's getting worse, not better.  Praying I am in the last batch to have this broken, dysfunctional, counter-intuitive app forced on me.

New word in WikiPedia and Urban Dictonary - Glip  -  Usage "I can't stand this piece of Glip"  "He tried to call me, but his Glip would not dial the phone"  "Help, I've been Glipped"
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Jessica - Community Moderator, Official Rep

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This is a known issue on Android, and should have been resolved by a patch released today. 
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Danno, Champion

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Jessica,
Is the "patch" being installed on the RC side or the customer side?  Does the customer need to do anything on their end?  I see in the Call Log that the calls are being rejected b/c RC system views them as an international calls.

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Jessica - Community Moderator, Official Rep

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Hey Danno, 

The patch is in 20.1.12-- make sure you're app is updated to the latest version. 
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Rickkee

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You have to go to the store and fetch it the update, manually.  But it looks like you are in the web page, I don't use the web-central often, checking to see if mine is broken too.
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Carl

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In reading through this original message, the comment that the legacy RingCentral Phone mobile apps will NOT be available after April 2020 is a direct contradiction of what was previously announced.  There are numerous messages from RC on this Community board that said that the legacy apps would be available for some time.  We have been testing the new application and are not ready to make this transition yet. 

We are still waiting to have the MESSAGE tab option removed.  We need to see this platform more stable (after using for less than 2 months, the app stopped working and I had to reinstall).  We need to see that the bluetooth connectivity is more consistent and stable.  We have not seen that Group Texts are able to be sent though they seem to be received.  Further, we have now started having significant issues with the MEETINGS functions (with tickets submitted).

Ultimately we are looking for this platform to become stable.  We have been with RC for 2 years now and still have not found a stable satisfactory result and communications from RC have been confusing.  The fact you are still using the term "Glip" has my staff confused on what to call these applications.  
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Rickkee

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Anyone know of an alternative, reliable third party  SIP client I can use on my Android? 

I simply cannot stand this dysfunctional mess of an app, and it's not going to grow on me.  I've tried.
 I just want dependable in and outbound calls when I'm on my mobile.

Lastest disaster with this app,.... I allowed it pop-over (STOMP) existing applications.  I'm on a mobile cell phone call, and the GlipCentral Unified Mobile App  whatevertheheck you call it BLASTED a sustained ringtone that almost broke my eardrum, in addition, it came at the most inopportune time while I was having an import client conference call.  The PHONE app never did this, ever.  I can see having a subtle chime or tone to let me know, like a call-waiting beep, but not this obnoxious full volume, take over the entire screen, cellular call,  mic and speaker.
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ACCOUNT

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I'm not sure if the Vonage Business Cloud mobile app does that or not. I don't know if that's worth looking into
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Cody Tousignant

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While counter-intuitive to what RingCentral is saying in this post, I've started moving my entire team from the RingCentral mobile app to RC Phone for phone calls. We started with RingCentral mobile, but after so many issues, we gave RC Phone a try and now use both programs synchronously on our mobile devices.

It's not a long-term solution by any means, since they're phasing the app out, but it's a band-aid until we find a third-party client or the RingCentral mobile application has its major bugs worked out.
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Danno, Champion

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@cody sadly RC is going to force retire the working RC phone and forcibly mandate we use the Mobile APP (aka Glip) by the end of this quarter. 
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Cody Tousignant

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@Danno I'm really, really counting on the comment, "The apps will remain on the app store for a period of time before they are removed." Hoping, "period of time," is 6-12 months hahaha
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Danno, Champion

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@cody  I just have a bad feeling in my gut about why Glip is being forced on everyone.  Reminds me of the Gov'ment assuring everyone asbestos was a safe building product or MTV awarding Milli Vanilli best new artist!
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ACCOUNT

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Lol, put your tin foil hat away. RingCentral bought Glip in 2015 and ever since then, they're just looking for their ROI.
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Chris Duquette, Champion

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jethro tull wins best rock artist ? SMH
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Hahaha if nothing else, I'll get a good laugh out of this conversation.

I completely understand why they'd want to move everything to Glip as they're essentially hosting and supporting two separate applications. However, I fear they're in the middle of development crunch as evidence by a number of known issues with Glip, but the regular response of no ETA on a true fix. As I've posted elsewhere in these forums, RingCentral support has regularly told me to have my team use RC Phone on their desktops because they haven't worked out the kinks with Glip. It's the only reason I began moving my team to RC Phone on mobile because I figured if they're recommending the desktop version of it to fix our issues, then I wondered it the mobile version would also be a cure-all.

RingCentral has also promised to bridge the feature gap between the two programs, but I don't know if anything is being done to improve call quality and reliability. Focus is on barebone requests that affect most clients: things like managing contacts and expanding ring order features. A smaller company like ours which experiences DTMF issues, audio issues, refresh issues, and mobile issues isn't going to be their priority when I'm sure they have businesses 100x the size of ours with a functioning system.
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ACCOUNT

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Development crunch or value crunch? Slack does everything better (interoffice communications-wise) and it's free. This is a lose/lose situation for RC's investment. They should have just focused on modernizing their already existing & working app like all the other cloud-based communications providers did. But now, instead of being ahead in one app, they're behind competition in two.
(Edited)
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Mark Blake

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Slack cant do Video conferencing for free, but Glip can so thats why I chose Glip for my company.         Glip also has Calendar and Tasks built in,   I am fairly certain we cant that add-on in Slack for free.  
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ACCOUNT

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There's always Hangouts and Outlook. Point being, all of the features that Glip offers can be found elsewhere for free and with better features.
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Mark Blake

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Your point was Slack does everything better for free, but it doesnt.   Outlook is not free either.     Where is the free app with better features?   Flock is fairly close, but doesnt have calendar.
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ACCOUNT

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You're right, Outlook can be a one-time purchase and Hangouts is free.
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Carl

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My concern with conversation is not that we should be looking for other applications, but, that our phone system needs to work.  We need to know that we will receive all incoming calls, that our meetings will be clear and error free, that problems placed into tech support will be resolved.  You need to remember that RingCentral is not free either.  All of these options have costs and are appropriate business decisions and the functionality of each of the software packages mentioned will marry to different business operations.  The issue is that they are solid, reliable enterprise level solutions that may be lacking here.
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Cody Tousignant

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@Carl I completely agree. I don't believe this was a serious discussion about other options. I took it as trying to bring attention to the issues at hand: RingCentral simply doesn't work for some businesses. I'm certain every phone solution has a similar portion of their user base with issues, but the business' I've worked with in the past have been hyper focused on resolving issues for small teams like mine. We went into RingCentral knowing it was one of the most expensive options and expected the service and support quality to be far above its competition. Had I known my team would have to use two separate programs to access RingCentral's basic functions and that support would regularly respond with, "just use RC Phone," we would have gone with another option. The sales team we worked with knew we were looking for an all-in-one and pushed that as hard as they could, which is why we bit.

Ultimately, RingCentral from the outside is an incredible, all-in-one program, that replaced our phones, faxing, and texting services for a premium price; but once inside, there's a small chance customers will experience frustrations like ours with little recourse but to spend dozens of hours troubleshooting issues on our own to no avil.
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For quite awhile, the main complaint was that there is a different RC app for everything (one for phone, one for meetings, and once Glip came along a third one for teams).  There was a need for a unified app and RingCentral appears to have made a development decision on which of the 3 was most capable of absorbing the other 2 functions and they chose Glip.  They are marching steadily toward making that a reality and have made a number of promises (if that's the right word) that this new app will be configurable and components of it can be hidden by admins, etc.  We are in this chaotic stage where the old apps work and the new app isn't fully baked yet, but at some point in order to focus all resources on the unified app, the old ones are going to HAVE to go away.  What we will be left with is effectively a 'version 1' of a new application and it will have lumps, and will be too much for some people, and will not do some other things the way many of us want them to, but we will have a focused RingCentral development team who are ALL working on making this one app better.

Our job as a community will be to let them know what matters most to us when the new app is the ONLY app, and to provide ideas on making it better.

My short list at this point for where I think the unified app needs attention is:
  • When enabled, the phone component should be the centerpiece by default, or at least be able to be configured as the focal component.
  • The desktop UI needs to be redesigned from the ground up.  The main navigation element (switching between phone, messaging, teams, dashboard, etc.) shouldn't be in the bottom left, and should be configurable to allow admins and/or users to put the most important features to the user at the most accessible positions.
  • The basic phone features need to be able to be accessed cleanly during a call without all of the other elements of the unified app being a distraction.  This should pop to the foreground on an inbound call (or at least be able to be configured to do so by the user or admins).
  • Integrations need to WORK and there need to be more of them.  The OneDrive integration just pops up "Hello World" for me after briefly showing me the list of my folders.
  • The dashboard could be a great hub as long as the new app integrates with other business apps.  I'm still trying to figure out how to make use of it but it has potential.  For instance, the phone module could be top left for those that use it most, and could be popped out to its own window from there.  Other modules could present the most recently saved files and conversations for quick reference.
As you can tell, we primarily use the phone features at our company.  These get lost pretty easily in the current unified desktop app so I will be trying to make that need known.  If others have different needs and they make them known, then the full development team (who no longer has to be divided between 3 or 4 mobile apps and 3 desktop apps) will be able to gather that feedback and focus on delivering the app that a Gartner Magic Quadrant company should be able to provide.
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Bob Robinson, Champion

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I'll also add that if you use Office 365, the Chrome extension for RingCentral for Office 365 is proving to be a really solid "just the phone" for me.  I've even run it with the other desktop app closed down and it has worked well for me.  Check it out!
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ACCOUNT

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"Our job as a community will be to let them know..."

Said it. Done it. Gone to great lengths to explain and share and even draw up concepts. But consumer feedback is thrown straight into the bin at RC. Our job is to pay for a service. If we don't like it, we're free to leave. However, I sense your contract isn't up for a while....
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Bob Robinson, Champion

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Since you are judging other community participants and making assumptions, I'll share that our contract is up this year and that we're paying attention to the app transition as part of our evaluation on renewal.

Your drawn-up concepts haven't made it into a RingCentral app but you have no proof that they have been thrown 'into the bin' either.  Have you submitted them here as an Idea, not just as a comment within a topic like this one?  If so, have you come to topics like this one to advertise your idea posts and ask for votes?  Or are you just hoping the developers are actively watching topics like this for input from users?  I'll admit that I don't even think that the ideas submitted in that section of the community are considered like they should be, but there's at least a path to use for submitting ideas and ways to drum up support for them - a much more effective method than being a naysayer in a conversation topic.

Do I like the new unified app in its current form?  In a word, NO.  Do I think that complaining about it in this thread is going to actually improve anything?  Also, NO.
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ACCOUNT

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Actually, they made it into the very desktop app you're using right now: https://community.ringcentral.com/ringcentral/topics/ringcentral-app-add-outbound-caller-id

And actually, Bob, I have submitted many other ideas as well: https://community.ringcentral.com/ringcentral/topics/desktop-app-sms-feature-request-megathread

Tell me again, Bob, who is making assumptions?


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David Parent, Champion

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To add to your list, I'd like to include a note concerning the Desktop app. On the phone screen and the contacts screen, if you select an employee from the list, I'd like to see a contact options screen come up instead of immediately initiating a phone call or starting a conversation.
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Bob Robinson, Champion

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I didn't make assumptions, I asked you questions.  Your responses tell me that you have used the tools available and that features you suggested actually made it into the app, which is way different than 'thrown into the bin' like you stated above.

I'll look over the ideas you have submitted and will vote on them.  All of us in the community should be sharing and advertising these ideas in hopes of getting enough votes to catch the eye of the development team.
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ACCOUNT

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"Your drawn-up concepts haven't made it into a RingCentral app" is an assumption, Bob.

Nice try, but the concept of the feature I drew up (that supposedly made it in) doesn't work now, does it? The funny thing is, I have said this over and over and over to RingCentral in the forums AND on the phone and no one will admit it. I am lied to constantly about this and other things as well, Bob.

I don't care if you vote for any of my ideas. They are years old. YEARS, Bob.
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Bob Robinson, Champion

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You're the one that said they went into the bin.  How does that make it an assumption on my part?

You're clearly bitter and I admittedly took the bait, so I'll just bow out and congratulate you on winning a forum argument and wish you well with whatever UC company you choose next.
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ACCOUNT

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I have proof of my claims that you assumed to be not true.

Enjoy your wishful thinking with Glip.
(Edited)
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Bob Robinson, Champion

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Just trying to have some optimism. Might be dead wrong, but I happen to see things moving in a better direction than what we've had for the last 12-18 months with multiple desktop and mobile apps and fragmented development being transitioned into one.  If I don't see it getting better, I'll vote with my wallet instead of stirring the pot on a community forum.
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ACCOUNT

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I wrote a function in Nodejs (took me 4 days to bumble my way through because I don't know anything about coding) last week that pulls my contacts from G Suite whenever someone calls in. 30 lines of code done in less than a week from a guy that has no idea how the programming world works.

18+ months is too long. 6 months is too long, IMO. All of the functions/features released in 2019 had no benefit to my company. We're still using the old RC Phone because.... businesses need working external contacts and control over SMS. That is not a strange idea from another world or a "feature to be added to achieve parity". It is a no-brainer. A must-have.

If I made any assumptions myself, it's that the very well-known company RingCentral had the same focus on basic functionality that it's competitors do.
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Rickkee

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I read in this forum, by April 2020.  The emails I recevied today say Jan 24th.  Which is it?
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Jessica - Community Moderator, Official Rep

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Hi Rickkee, 

Accounts are being transitioned in phases, with the final group being transitioned by April 2020. 
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Carl

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I had a similar issue while I was on a meeting through my RC Meeting application on my computer and I received an incoming call on my cell phone.  The incoming ring took over my earpiece (headset) so I could not hear the meeting attendees and worse, the meeting attendees could hear the incoming call ringing as well.  When reported to RingCentral they acknowledged the issue but did not have a solution using the excuse that the Meetings app and the RC Phone app are 2 different applications so the RC Phone app did not recognize that I was on a phone call while in Meetings.  

So it looks like the new RingCentral application has NOT solved that issue.
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gadgetfreak

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I have been following this thread and appreciate that there are users watching offering their opinions. I can use your advice. I am currently testing RC for my 30-person company to replace Nextiva. I like the integrated meetings in RC and their easier ways to configure and use all the features. Nextiva billing is top complicated as well. But we subscribe to O365 and use MS Teams (which is much better than Glip). So we would like to keep Teams and use RC for phone and meetings. It seems RC is pushing Glip and it is impossible to hide it. In fact it seems to always remain front and center. MS Teams doesn't do phones (at least not well). So, before my trial is over, do the seasoned users here think I RC is still worth it or are there alternatives I should look at? Thanks in advance. 
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Bob Robinson, Champion

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In conversations on this forum, the information provided by RingCentral is that admins will have the ability to disable/hide the Teams functionality.  I'm not sure how the interface would change if the part that takes up the most real estate is disabled, but that's the information they have provided.
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J.B. Ferguson, Champion

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@gadgetfreak - I am a telecommunications consultant and would be more than happy to discuss the pluses and minuses of these and other options With you. I’m returning to my office from an appointment and will be available in about 30 minutes, about 12:15 PM central standard time. If you would like to contact me my direct dial number is 931-324-1230.
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gadgetfreak

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JB - Thanks for your reply. I can't call this week but I am interested in continuing the discussion. It doesn't seem like I can PM you on this forum. Do you have a website/email?
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J.B. Ferguson, Champion

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@gadgetfreak - You are correct. The GetSatisfaction platform either does not allow for PM or RingCentral does not have it activated.

Contact me at jferguson@datasoftware.net
My website has a different URL. I will give you that info in email.
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Cody Tousignant

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Because the RC Phone mobile application is now a vital part of our business, is there any way to keep it active past the April 2020 shut down window? My IT company doesn't have a solution to the issue with RingCentral mobile either and continuing to use RC Phone for our mobile users seems to be the only viable option.
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Sam Goodman

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If RC Phone becomes disabled, I will unfortunately be dropping RingCentral. RingCentral Unified app is just not a good replacement. RC, I think you're shooting yourself in the foot with this one.
(Edited)
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ACCOUNT

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Even if they eventually include contact management, outbound SMS ID etc and other basic features in Glip, RC has made it clear that basic phone-related functionality is the lowest priority in their software development. I would expect further phone issues in the future because they continue to backburner the phone features.

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CJ Williams

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Agreed ACCOUNT, emoji's/niche integrations are not a business need. Contacts, call queue management, and outbound sms ID are.
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Bob Robinson, Champion

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Hopefully they understand that a large portion of their user base will be looking to see how capable the PHONE features are of the feature-complete unified app.  For our company, the most mission-critical features are PHONE-related (calls, faxes, texts).
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ACCOUNT

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Every time you mention this to RingCentral, Glip gets another language pack.
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Bob Robinson, Champion

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LOL, Account!  Just continuing the drumbeat.
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CJ Williams

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The Ringcentral App has been a major disappointment at our company. Because the Ringcentral App (Glip Desktop) cannot add contacts, which is absurd, we use RC Phone on desktop. And messages to extensions from RC Phone do not show up in Glip or the Ringcentral Mobile app, so now we have to tell all our staff to delete the Ringcentral App and use a the legacy RC Phone for Mobile. In addition to telling them something similar about the Ringcentral Desktop app about a week into our roll-out.
We are so against this change. If I knew this would be the end result I woul dnot have swapped over to ring central when we did in July. We only use the phone! We dont use the meetings or team messaging as we are such a small team with only one user! Controling call forwarding which is a big feature we use takes many more clicks. We log in to take care of phone things then have to navigate through so many other features which we never use. I am seriously considering switching over to a different VOIP system because this change is much different than I want to have. 
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Carlos

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I am fairly new to RingCentral and only recently started using the RingCentral App (Glip) Desktop & Mobile.  In principle, I believe it is the right decision for RingCentral to focus all their efforts into developing a single unified app.  And yet after reading 3 pages of comments I get the impression that a lot of work still needs to be done to have this unified app achieve the same functionality and quality of the apps it is replacing.  My limited experience is that the App feels clunky at this time.  I hope RingCentral can take all the above comments into consideration as they work to improve this App.
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Main Line

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I've been sitting here for 33 minutes on hold for support and waiting 45 minutes for my special security code verification email that's not coming through. All other RC correspondence comes through email but not the code and RC has been whitelisted
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Danno, Champion

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I thought it was just me. 
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J.B. Ferguson, Champion

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It was always an issue with me as well.
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Bob Robinson, Champion

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I can't find one, but those come from a different address than other notifications.  Might be getting caught by spam filters?
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J.B. Ferguson, Champion

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@Bob...Not a spam filter issue, at least in all the cases I had myself and not a spam filter issue with any of my clients.
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Danno, Champion

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I just white list the domain but here are the emails.  "service" is where access codes come from.
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Bob Robinson, Champion

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I just had the occasion to help a user get set up and he got his notification right away from service@ringcentral.com.
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Danno, Champion

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They've just fixed it.  That's why it took me so long to respond to your earlier post, plus I had to wash my hands!
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Adam Kentrop

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Q. Can I turn off team messaging (Glip) in the RingCentral app?

A. Yes. Starting in mid-November, admins will have the ability to hide or remove the Message tab within the RingCentral mobile app. To do this, you must first contact support to enable the permission for your account. Once enabled, you will be able to turn on/off access to team messaging for users through your RingCentral Admin Portal.
This is not the case. I've had a reply from the support team in the UK that this option has never been made available to them. For me, this means that we'll not be rolling out the new app to our users, and keeping them on the separate ones until this is made available by default.

Having a 3rd app to send a message through is not of interest to me or my users. The other platforms that we are not using for messaging have been fine with disabling it, why so much resistance here?
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Becky - Community Support, Official Rep

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Adam, this functionality has been in place since January of this year for all of our customers. 
Can you please reach out to us? We'd like to make sure you are able to get this set for your teams! Community.Support@RingCentral.com
Thanks!
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TomC

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Hi Adam -

Was this sorted out for you?  We are also in the UK and have requested this change via a support case - but it has not been progressed for us. 

We do not wish to use the Team Messaging functionality, it does not fit our regulatory / compliance requirements and we can't progress with the new app with it enabled.  So currently stuck on the old RC Phone and Meetings app, which is pretty annoying!

Thanks,
Tom
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Mary Rose, Official Rep

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Hi Tom,

Please send us an email at Community.Support@RingCentral.com
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Rickkee

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It is useless to me on mobile or desktop until I can add a contact, without having to invite them to download and install the RingCentral app.
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CJ Williams

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Messages on the new mobile app still do not show up in the old RC Phone desktop app. Because users are being forced to the new mobile app, we are effectively losing all interoperability between desktop app users and the mobile app.  This is totally unnaceptable; and we cannot move to the new Ringcentral Glip App until we can add contacts and use hotkeys! Please either add contacts and hotkeys to the new app or add the ability to view messages sent from the RC Phone app in the new Ringcentral apps or management will have us review options for a new phone system.
(Edited)